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Total Quality Management: Practices to Leverage Its Principles in Distance Higher Education

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Advances in Manufacturing III (MANUFACTURING 2022)

Part of the book series: Lecture Notes in Mechanical Engineering ((LNME))

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Abstract

The growth of distance learning in higher education has been gaining market share. The COVID-19 pandemic has reinforced this trend. Enrollments are increasing sharply while fierce competition is a threat to distance learning institutions. To conquer and retain distance learning students, it is necessary to offer quality services and products, seeking innovation and continuous improvement to meet their needs. However, studies that analyze the application of the principles and practices of TQM (Total Quality Management) in distance higher education are still scarce. From this perspective, this study seeks to identify practices that increase the presence of TQM principles in distance higher education institutions. The qualitative research was carried out with managers from 64 teaching centers of one of the largest distance learning institutions in Brazil. The pillars of TQM considered in this study are leadership, staff, students, technological resources and continuous improvement. This study contributed to the literature by identifying practices to expand the presence of TQM principles in distance higher education adopted by the studied institution and its teaching centers. Management contributions are also presented.

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Authors and Affiliations

  1. UNISINOS University, Avenue UNISINOS, RS, 950-93022-000, São Leopoldo, Brazil

    Márcia Helena Borges Notarjacomo, Bruna Strapazzon Do Couto, Fernanda Bica de Almeida, Miriam Borchart & Giancarlo Medeiros Pereira

Authors
  1. Márcia Helena Borges Notarjacomo
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  2. Bruna Strapazzon Do Couto
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  3. Fernanda Bica de Almeida
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  4. Miriam Borchart
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  5. Giancarlo Medeiros Pereira
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Corresponding author

Correspondence to Bruna Strapazzon Do Couto .

Editor information

Editors and Affiliations

  1. Department of Production Engineering, Poznan University of Technology, Poznan, Poland

    Adam Hamrol

  2. Production Engineering Department, Poznan University of Technology, Poznan, Poland

    Marta Grabowska

  3. Faculty of Organizational Sciences, University of Maribor, Kranj, Slovenia

    Damjan Maletič

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Borges Notarjacomo, M.H., Strapazzon Do Couto, B., Bica de Almeida, F., Borchart, M., Medeiros Pereira, G. (2022). Total Quality Management: Practices to Leverage Its Principles in Distance Higher Education. In: Hamrol, A., Grabowska, M., Maletič, D. (eds) Advances in Manufacturing III. MANUFACTURING 2022. Lecture Notes in Mechanical Engineering. Springer, Cham. https://doi.org/10.1007/978-3-031-00218-2_6

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  • DOI: https://doi.org/10.1007/978-3-031-00218-2_6

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-00166-6

  • Online ISBN: 978-3-031-00218-2

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