Abstract
The papers discusses the prospects and directions of applying of system analysis in the digital transformation of public administration at the stage of digital transformation and in assessing the potency and efficiency of digital transformation measures based on its influence on the social capital of the region. The principles of digital transformation of public administration are determined; the concepts of subsidiarity, proactivity and omnichannel are given. The problems of digitalization of decision-making processes for public services and other services are described. The possibilities of using elements of artificial intelligence, namely, expert systems, in conditions of limited or unreliable information are considered. Social capital as a criterion for assessing the potency and efficiency of digital transformation. Methods for studying social capital are described, and the strata of its measurement in the region are highlighted. A methodology for assessing the digital maturity of public services has been developed. It is planned to test the proposed approach, by performing a series of pilot studies at the levels of specific social capital and individual services.
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Tibilova, G.S., Kazarin, S.V., Potapova, A.V., Ovcharenko, A.V., Diachenko, N.V. (2022). Prospects for Digital Transformation of Public Administration. In: Vasiliev, Y.S., Pankratova, N.D., Volkova, V.N., Shipunova, O.D., Lyabakh, N.N. (eds) System Analysis in Engineering and Control. SAEC 2021. Lecture Notes in Networks and Systems, vol 442. Springer, Cham. https://doi.org/10.1007/978-3-030-98832-6_33
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