Skip to main content

UX for Some and Usability for Others: Issues of Blending Multi-user and Multi-property in Control Centers

  • 332 Accesses

Part of the Lecture Notes in Computer Science book series (LNCS,volume 13198)

Abstract

When designing an interactive system, considering usability is important in order to ensure that users can perform their tasks with the interactive system and that each information or function they need to perform their tasks is available at most relevant time. Consideration of the user experience is also important in order to take into account how users feel about using the interactive system. In case where users belong to different user profiles, design of the interactive system may have to consider conflicts between target usability and user experience. From study of the documentation and users’ knowledge, we present a multi-user and multi-property control center: Jupiter 2 Control Center at Guiana Space Center of French space studies center (CNES). As public audience and press are allowed to assist to launch in the Jupiter 2 Control Center, they can see operators’ work and information displayed in the control center. Then, specificity of this control center compared to others is that different user profiles with different goals use it at the same time. Some users use it to perform their work, whereas others use it to enjoy the launch. We use the Jupiter 2 Control Center as an example to find potential design issues for a future control center with similar characteristics. Conflicts between the different users’ goals and the related properties are discussed in this paper.

Keywords

  • User Centered Design
  • Usability
  • User experience
  • Multi-user control centers

This is a preview of subscription content, access via your institution.

Buying options

Chapter
USD   29.95
Price excludes VAT (USA)
  • DOI: 10.1007/978-3-030-98388-8_31
  • Chapter length: 11 pages
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
eBook
USD   89.00
Price excludes VAT (USA)
  • ISBN: 978-3-030-98388-8
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Softcover Book
USD   119.99
Price excludes VAT (USA)
Fig. 1.
Fig. 2.
Fig. 3.

References

  1. Bernhaupt, R., Palanque, P., Drouet, D., Martinie, C.: Enriching task models with usability and user experience evaluation data. In: Bogdan, C., Kuusinen, K., Lárusdóttir, M.K., Palanque, P., Winckler, M. (eds.) HCSE 2018. LNCS, vol. 11262, pp. 146–163. Springer, Cham (2019). https://doi.org/10.1007/978-3-030-05909-5_9

    CrossRef  Google Scholar 

  2. Bernhaupt, R., Palanque, P., Manciet, F., Martinie, C.: User-test results injection into task-based design process for the assessment and improvement of both usability and user experience. In: Bogdan, C., et al. (eds.) HCSE/HESSD -2016. LNCS, vol. 9856, pp. 56–72. Springer, Cham (2016). https://doi.org/10.1007/978-3-319-44902-9_5

    CrossRef  Google Scholar 

  3. CNES. La Salle de Contrôle Jupiter. https://centrespatialguyanais.cnes.fr/fr/centre-de-controle. Accessed June 2021

  4. Conversy, S., Gaspard-Boulinc, H., Chatty, S., Valès, S., Dupré, C., Ollagnon, C.: Supporting air traffic control collaboration with a TableTop system. In: Proceedings of the ACM 2011 Conference on Computer Supported Cooperative Work, pp. 425–434. Association for Computing Machinery, New York (2011). https://doi.org/10.1145/1958824.1958891

  5. Fahssi, R., Martinie, C., Palanque, P.: Enhanced task modelling for systematic identification and explicit representation of human errors. In: Abascal, J., Barbosa, S., Fetter, M., Gross, T., Palanque, P., Winckler, M. (eds.) INTERACT 2015. LNCS, vol. 9299, pp. 192–212. Springer, Cham (2015). https://doi.org/10.1007/978-3-319-22723-8_16

    CrossRef  Google Scholar 

  6. Clemmensen, T., Rajamanickam, V., Dannenmann, P., Petrie, H., Winckler, M. (eds.): INTERACT 2017. LNCS, vol. 10774. Springer, Cham (2018). https://doi.org/10.1007/978-3-319-92081-8

    CrossRef  Google Scholar 

  7. Hassenzahl, M.: The thing and I: understanding the relationship between user and product. In: Blythe, M., Overbeeke, K., Monk, A., Wright, P. (eds.) Funology: From Usability to Enjoyment, pp. 31–42. Kluwer Academic Publishers, Dordrecht (2005)

    Google Scholar 

  8. Hekkert, P., Desmet, P.M.A.: Framework of product experience. Int. J. Des. 1, 57–66 (2007)

    Google Scholar 

  9. International Organization for Standardization. Ergonomics of human-system interaction—Part 11: Usability: Definitions and concepts, ISO 9241–11:2018(E), ISO (2018)

    Google Scholar 

  10. Johnson, J.G., Rodrigues, D.G., Gubbala, M., Weibel, N.: HoloCPR: designing and evaluating a mixed reality interface for time-critical emergencies. In: Proceedings of the 12th EAI International Conference on Pervasive Computing Technologies for Healthcare, pp. 67–76. Association for Computing Machinery, New York (2018). https://doi.org/10.1145/3240925.3240984

  11. Martinie, C., Palanque, P., Bouzekri, E., Cockburn, A., Canny, A., Barboni, E.: Analysing and demonstrating tool-supported customizable task notations. In: Proceedings of the ACM Human-Computer Interaction, EICS, vol. 3, p. 26, Article 12, June 2019. https://doi.org/10.1145/3331154

  12. Masip, L., Martinie, C., Winckler, M., Palanque, P., Granollers, T., Oliva, M.: A design process for exhibiting design choices and trade-offs in (potentially) conflicting user interface guidelines. In: Winckler, M., Forbrig, P., Bernhaupt, R. (eds.) HCSE 2012. LNCS, vol. 7623, pp. 53–71. Springer, Heidelberg (2012). https://doi.org/10.1007/978-3-642-34347-6_4

    CrossRef  Google Scholar 

  13. Mentler, T., Herczeg, M.: On the Role of User Experience in Mission- or Safety-Critical Systems (2016). https://doi.org/10.18420/muc2016-ws01-0001

  14. Pick, H.L., Siegel, G.M., Fox, P.W., Garber, S.R., Kearney, J.K.: Inhibiting the Lombard effect. J. Acoust. Soc. Am. 85, 894–900 (1989). https://doi.org/10.1121/1.397561

    CrossRef  Google Scholar 

  15. Sauer, J., Sonderegger, A., Schmutz, S.: Usability, user experience and accessibility: towards an integrative model. Ergonomics 63(10), 1207–1220 (2020)

    CrossRef  Google Scholar 

  16. Smith, A.P.: Noise and aspects of attention. Br. J. Psychol. 82, 313–324 (1991). https://doi.org/10.1111/j.2044-8295.1991.tb02402.x

    CrossRef  Google Scholar 

  17. Winckler, M., Bernhaupt, R., Bach, C.: Identification of UX dimensions for incident reporting systems with mobile applications in urban contexts: a longitudinal study. Cogn. Technol. Work 18(4), 673–694 (2016). https://doi.org/10.1007/s10111-016-0383-1

    CrossRef  Google Scholar 

  18. Yun, K., Osborne, J., Lee, M., Lu, T., Chow, E.: Automatic speech recognition for launch control center communication using recurrent neural networks with data augmentation and custom language model. arXiv:1804.09552 [cs] (2018)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Elodie Bouzekri .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and Permissions

Copyright information

© 2022 IFIP International Federation for Information Processing

About this paper

Verify currency and authenticity via CrossMark

Cite this paper

Bouzekri, E., Martinie, C., Palanque, P., Poupart, E., Steere, S. (2022). UX for Some and Usability for Others: Issues of Blending Multi-user and Multi-property in Control Centers. In: , et al. Sense, Feel, Design. INTERACT 2021. Lecture Notes in Computer Science, vol 13198. Springer, Cham. https://doi.org/10.1007/978-3-030-98388-8_31

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-98388-8_31

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-98387-1

  • Online ISBN: 978-3-030-98388-8

  • eBook Packages: Computer ScienceComputer Science (R0)