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UX for Some and Usability for Others: Issues of Blending Multi-user and Multi-property in Control Centers

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Sense, Feel, Design (INTERACT 2021)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13198))

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Abstract

When designing an interactive system, considering usability is important in order to ensure that users can perform their tasks with the interactive system and that each information or function they need to perform their tasks is available at most relevant time. Consideration of the user experience is also important in order to take into account how users feel about using the interactive system. In case where users belong to different user profiles, design of the interactive system may have to consider conflicts between target usability and user experience. From study of the documentation and users’ knowledge, we present a multi-user and multi-property control center: Jupiter 2 Control Center at Guiana Space Center of French space studies center (CNES). As public audience and press are allowed to assist to launch in the Jupiter 2 Control Center, they can see operators’ work and information displayed in the control center. Then, specificity of this control center compared to others is that different user profiles with different goals use it at the same time. Some users use it to perform their work, whereas others use it to enjoy the launch. We use the Jupiter 2 Control Center as an example to find potential design issues for a future control center with similar characteristics. Conflicts between the different users’ goals and the related properties are discussed in this paper.

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Author information

Authors and Affiliations

  1. University of Toulouse, Toulouse, France

    Elodie Bouzekri, Célia Martinie & Philippe Palanque

  2. Centre National d’Etudes Spatiales (CNES), Paris, France

    Erwann Poupart & Sandra Steere

Authors
  1. Elodie Bouzekri
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  2. Célia Martinie
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  3. Philippe Palanque
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  4. Erwann Poupart
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  5. Sandra Steere
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Corresponding author

Correspondence to Elodie Bouzekri .

Editor information

Editors and Affiliations

  1. Polytechnic University of Bari, Bari, Italy

    Carmelo Ardito

  2. University of Bari Aldo Moro, Bari, Italy

    Rosa Lanzilotti

  3. Computer Science Department, University of Pisa, Pisa, Italy

    Alessio Malizia

  4. Reykjavik University, Reykjavik, Iceland

    Marta Larusdottir

  5. University of Cagliari, Caglieri, Italy

    Lucio Davide Spano

  6. Department of Information, University of Minho, Braga, Portugal

    José Campos

  7. Department of Communication, University of Copenhagen, Copenhagen, Denmark

    Morten Hertzum

  8. Fachbereich Informatik, Trier University of Applied Sciences, Trier, Germany

    Tilo Mentler

  9. ITI/Larsys, University of West London, London, UK

    José Abdelnour Nocera

  10. Knowledge Media Institute, Open University, Milton Keynes, UK

    Lara Piccolo

  11. University of Paderborn, Paderborn, Germany

    Stefan Sauer

  12. Faculty of Sciences, Department of Computer Science, Vrije Universiteit, Amsterdam, The Netherlands

    Gerrit van der Veer

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Bouzekri, E., Martinie, C., Palanque, P., Poupart, E., Steere, S. (2022). UX for Some and Usability for Others: Issues of Blending Multi-user and Multi-property in Control Centers. In: Ardito, C., et al. Sense, Feel, Design. INTERACT 2021. Lecture Notes in Computer Science, vol 13198. Springer, Cham. https://doi.org/10.1007/978-3-030-98388-8_31

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  • DOI: https://doi.org/10.1007/978-3-030-98388-8_31

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-98387-1

  • Online ISBN: 978-3-030-98388-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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