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Enable Service Interaction and Value Co-Creation for Small and Medium-Sized Enterprises Through an Innovation-Method-Framework

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Smart Services Summit

Part of the book series: Progress in IS ((PROIS))

Abstract

Small and medium-sized enterprises often face resource deficits and therefore depend on cooperating with other actors to stay innovative in a competitive environment. Establishing and maintaining actual co-creation and service interaction strategies however is challenging. A reason for this is the complexity of finding methodologies and tools to create valuable outcome and the lack of knowledge of collaboration toolsets, also in virtual environments. This paper introduces an Innovation-Method-Framework consisting of innovation methods for increased service interaction and value co-creation among service stakeholders. Also, toolsets for the framework’s practical application are provided.

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Acknowledgements

This paper was made possible by the financial support of the Interreg Alpine Space research project “A-RING” (Alpine Research and INnovation Capacity Governance; project number: 848).

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Correspondence to Hanno Kalkhofer .

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© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG

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Kalkhofer, H., Moosbrugger, N., Ulmer, A., Dobler, M. (2022). Enable Service Interaction and Value Co-Creation for Small and Medium-Sized Enterprises Through an Innovation-Method-Framework. In: West, S., Meierhofer, J., Mangla, U. (eds) Smart Services Summit. Progress in IS. Springer, Cham. https://doi.org/10.1007/978-3-030-97042-0_13

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