Abstract
The application of information and communication technologies (ICT) in health, eHealth, has demonstrated significant opportunities for the improvement of health care services. However, the development of eHealth services requires a framework of policies, resources, infrastructure, and the joint work of ICT specialists and health workers, conditioned by the characteristics of the existing health services. This work proposes a set of critical success factors (CSFs) for evaluating the conditions for health services, to accomplish eHealth projects or programs. It starts with the establishment of a health care service domain, eHealth scope and contributions, prior to the identification of key topics of eHealth initiatives, and the establishment of every CSF, based on guiding questions and metrics. The definition of the CSFs facilitates the exploration of health care services context, to identify gaps and opportunities of strengthening for the future implementation of an eHealth service initiative. Finally, the approach for the evaluation and application of CSFs in a case study is described.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Cornicero, J., Fernandes, A., Rojas, D.: eHealth Handbook for Managers of Healthcare Services and Systems, vol. 3. In United Nations Publication (2013)
Organización Panamericana de la Salud: Salud en las Américas. Resumen: panorama regional y perfiles de país. Ed. OPS, Washington, D.C. (2017)
Organización Panamericana de la Salud:. Revisión de estándares de interoperabilidad para la eSalud en Latinoamérica y el Caribe. Ed. OPS, Washington, D.C. (2016)
Novillo-Ortiz, D., et al.: Digital health in the Americas: advances and challenges in connected health. BMJ Innovations 4(3), 123–127 (2018)
Farach, N., et al.: Stories from the field: the use of information and communication technologies to address the health needs of underserved populations in Latin America and the Caribbean. JMIR Public Health Surveillance 1(1), e1 (2015). https://doi.org/10.2196/publichealth.4108
Shaw, T., McGregor, D., Brunner, M., Keep, M., Janssen, A., Barnet, S.: What is eHealth (6)? Development of a conceptual model for eHealth: qualitative study with key informants. J. Med. Internet Res. 19(10), e324 (2017)
Lau, F., Kuziemsky, C. (eds.): Handbook of eHealth Evaluation: An Evidence-based Approach. University of Victoria, Victoria (BC) (2017)
Infante, E.G.: Una visión panorámica de las experiencias de telesalud en Perú. Rev. Peru. Med. Exp. Salud Pública 32(2), 385 (2015)
World Health Organization: mHealth Use of appropriate digital technologies for public health. Report by the Director-General. 71 World Health Assembly (2018)
Corral-Cumbreras, M., Rodríguez-Díaz, R.L.: telemedicina en los medios de comunicación españoles: prensa generalista y especializada. Rev. Española Comun. Salud. 7(1), 89–103 (2016)
Ehealth University: Three domains of eHealth – eHealth – University of Twente. https://www.futurelearn.com/courses/ehealth/9/steps/405730
Hamilton, C.: The WHO-ITU national eHealth strategy toolkit as an effective approach to national strategy development and implementation. Stud. Health Technol. Inform. 192, 913–916 (2013)
Granja, C., Janssen, W., Johansen, M.A.: Factors determining the success and failure of eHealth interventions: systematic review of the literature. J. Med. Internet Res. 20(5), e10235 (2018). https://doi.org/10.2196/10235
Wali, S., Keshavjee, K., Demers, C.: Moving towards sustainable electronic health applications. In: Heston, T.F. (ed.) eHealth – Making Health Care Smarter. InTech (2018). https://doi.org/10.5772/intechopen.75040
Mair, F.S., et al.: Understanding the implementation and integration of e-health services. J. Telemed. Telecare 13(1), 36–37 (2007)
Curioso, W.H., Espinoza-Portilla, E.: Marco conceptual para el fortalecimiento de los sistemas de información en salud en el Perú. Rev. Peru. Med. Exp. Salud Pública. 32(2), 335 (2015)
Mair, F.S., May, C., O’Donnell, C., Finch, T., Sullivan, F., Murray, E.: Factors that promote or inhibit the implementation of e-health systems: an explanatory systematic review. Bull. World Health Organ. 90(5), 357–364 (2012)
Kitchenham, B.: DESMET: A method for evaluating software engineering methods and tools. Technical Report TR96-09. Department of Computer Science. University of Keele UK (1996)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Rivas, L., Ganvini, C., Mendoza, L.E. (2022). Critical Success Factors Proposal to Evaluate Conditions for eHealth Services. In: Rocha, Á., Ferrás, C., Méndez Porras, A., Jimenez Delgado, E. (eds) Information Technology and Systems. ICITS 2022. Lecture Notes in Networks and Systems, vol 414. Springer, Cham. https://doi.org/10.1007/978-3-030-96293-7_13
Download citation
DOI: https://doi.org/10.1007/978-3-030-96293-7_13
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-96292-0
Online ISBN: 978-3-030-96293-7
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)