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Digital Learning Crisis Management Competencies Among Leaders During the Covid-19 Pandemic

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Technologies, Artificial Intelligence and the Future of Learning Post-COVID-19

Part of the book series: Studies in Computational Intelligence ((SCI,volume 1019))

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Abstract

Covid-19 was first reported in Wuhan, China and proceeded to spread globally. The unforeseen challenges caused by the Covid-19 pandemic has affected many people and organizations across the world. Due to the volatility, uncertainty, complexity and ambiguity (VUCA) of today's world, organizations need to be prepared for any circumstances that might occur in the future by learning from the current pandemic. This paper discusses the crisis management competencies present among leaders in organizations during a crisis with awareness of the present pandemic. This article begins by describing the general concept of a crisis to provide a clear picture of what constitutes a crisis. Furthermore, this article also discusses the importance of competencies in crisis management among leaders and the competencies needed by leaders in managing crises. This paper highlights three main skills that leaders must master. These skills include technical skills, especially in Information and Communication Technologies (ICT). These human skills relate to how leaders can effectively collaborate with superiors, subordinates and peers to achieve organizational goals and conceptual skills, which concerns the emotional efforts in shaping the meaning of organizational or policy issues, as well as comprehending what a company stands for and where it is or should be heading. In addition, this article also reviews the opportunities and challenges faced by the community in using ICT during the Covid-19 pandemic. The final section of this article discusses models representing a conceptual framework encompassing all aspects of crisis management.

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Author information

Authors and Affiliations

  1. Faculty of Educational Studies, Universiti Putra Malaysia, 43400, Seri Kembangan, Selangor, Malaysia

    Juliza Adira Mohd (a) Ariffin & Ahmad Aizuddin Md Rami

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  1. Juliza Adira Mohd (a) Ariffin
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  2. Ahmad Aizuddin Md Rami
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Editor information

Editors and Affiliations

  1. College of Business and Finance, Ahlia University, Manama, Bahrain

    Allam Hamdan

  2. College of Computers and Artificial Intelligence, Cairo University, Giza, Egypt

    Aboul Ella Hassanien

  3. AACSB International, Tampa, FL, USA

    Timothy Mescon

  4. Majan University College, Muscat, Oman

    Bahaaeddin Alareeni

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Mohd (a) Ariffin, J.A., Rami, A.A.M. (2022). Digital Learning Crisis Management Competencies Among Leaders During the Covid-19 Pandemic. In: Hamdan, A., Hassanien, A.E., Mescon, T., Alareeni, B. (eds) Technologies, Artificial Intelligence and the Future of Learning Post-COVID-19. Studies in Computational Intelligence, vol 1019. Springer, Cham. https://doi.org/10.1007/978-3-030-93921-2_6

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