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Design and Engineering of Product-Service Systems (PSS): TheSEEM Methodology and Modeling Toolkit

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Domain-Specific Conceptual Modeling

Abstract

Servitization is a global trend in the manufacturing industry that requires a challenging and complex transformation. In this context, engineering and design Product-Service Systems (PSS), capturing both product and service perspectives and balancing customer satisfaction and internal efficiency, are becoming more and more essential. To this purpose, the SEEM (SErvice Engineering Methodology) methodology is proposed, and the SEEM Modeling toolkit supporting its implementation is presented. Lastly, this chapter describes the methodology and the tool implementations in a case study on an Italian manufacturing company.

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Author information

Authors and Affiliations

  1. Department of Management, Information and Production Engineering, University of Bergamo, Bergamo, Italy

    Fabiana Pirola, Giuditta Pezzotta & Sergio Cavalieri

  2. Research Group Knowledge Engineering, University of Vienna, Vienna, Austria

    Danial Mohammadi Amlashi

Authors
  1. Fabiana Pirola
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  2. Giuditta Pezzotta
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  3. Danial Mohammadi Amlashi
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  4. Sergio Cavalieri
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Corresponding author

Correspondence to Fabiana Pirola .

Editor information

Editors and Affiliations

  1. Faculty of Computer Science, Research Group Knowledge Engineering, University of Vienna, Vienna, Austria

    Dimitris Karagiannis

  2. College of Engineering, Chonbuk National University, Jeonju, Korea (Republic of)

    Moonkun Lee

  3. School of Business, University of Applied Sciences and Arts Northwestern Switzerland, Olten, Switzerland

    Knut Hinkelmann

  4. OMiLAB gGmbH, Berlin, Germany

    Wilfrid Utz

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Pirola, F., Pezzotta, G., Amlashi, D.M., Cavalieri, S. (2022). Design and Engineering of Product-Service Systems (PSS): TheSEEM Methodology and Modeling Toolkit. In: Karagiannis, D., Lee, M., Hinkelmann, K., Utz, W. (eds) Domain-Specific Conceptual Modeling. Springer, Cham. https://doi.org/10.1007/978-3-030-93547-4_17

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  • DOI: https://doi.org/10.1007/978-3-030-93547-4_17

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-93546-7

  • Online ISBN: 978-3-030-93547-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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