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Messy But Mandatory: Including Marginalised Groups in Co-creation Interventions

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Part of the Security Informatics and Law Enforcement book series (SILE)


Information and communication technologies (ICTs) offer innovative and seemingly limitless solutions to the challenges facing migrants today (This paper adopts the inclusivist approach to defining migrants developed by the International Organisation for Migration (IOM) as an umbrella term, covering all forms of movements. This also implies migrants as asylum seekers and refugees). However, like all craftsmen, those working to develop these new ways to assist with transition and integration must first sharpen their tools. Key to this is ensuring a participatory, co-creative design, testing and implementation process that includes all stakeholder groups, especially target beneficiaries. This kind of co-creation is essential to the success of any ICT solution. Drawing on experience gained on the ground and in implementing projects like the EU-funded Horizon 2020 research and innovation action ICT-enabled solutions for migrant integration or MIICT (Please see project outlines for a full explication of the project’s aims in the frontmatter), this chapter offers reflections from the frontlines in Cyprus, including during the pivotal COVID-19 pandemic period. It presents crucial considerations for the implementation of participatory approaches with vulnerable and marginalised groups such as migrants. Specifically, it suggests that any methodology remains flexible and adaptable and recognises the need to tackle barriers to participation – especially those that are not overt or obvious. Without ensuring the appropriate enabling conditions, key stakeholders will remain on the sidelines of the processes meant to assist them.


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    See Chapter “From a Digital Breach to a Usage and Positioning Gap: ICT Use in Migrant Women Arriving in Spain Since 2015” for an analysis of the importance of technology for migrants in Spain.


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The MIICT project is funded by the Horizon 2020 Research and Innovation action under grant agreement number 822380. However, the opinions expressed herewith are solely of the authors and do not necessarily reflect the point of view of any EU institution.

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Correspondence to Aria Louis .

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Louis, A., Kassinis, E.V. (2022). Messy But Mandatory: Including Marginalised Groups in Co-creation Interventions. In: Akhgar, B., Hough, K.L., Abdel Samad, Y., Saskia Bayerl, P., Karakostas, A. (eds) Information and Communications Technology in Support of Migration. Security Informatics and Law Enforcement. Springer, Cham.

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-93265-7

  • Online ISBN: 978-3-030-93266-4

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