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ERP Business Speed – A Measuring Framework

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Optimization, Learning Algorithms and Applications (OL2A 2021)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1488))

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Abstract

A major business problem nowadays is how adequate and appropriate the ERP system used is for growing business needs, the ever-changing complexity of the business environment, the growing global scale competition, and as a result - the growing speed of business. The purpose of this research is to make the benchmark for an ERP system business speed (performance from a business operations point of view), i.e. how fast the business operations executed are with the used ERP. A literature analysis is conducted for framing and defining the concept of ERP business speed as an important and crucial factor for business success. Then a measurement framework for testing ERP systems in terms of business operations and ERP business performance is proposed and tested. Metrics for measuring ERP business speed are defined by conducting focused interviews with experts in ERP implementation and maintenance. The measurement framework has been empirically tested in 6 business organizations, first to validate the selected KPIs and second to formulate some average business speed indications of the KPIs as part of the business speed of ERP. The research contributes by providing a framework measurement tool for testing business speed of ERP systems. The study can also serve as a benchmark in further measuring of ERP business speed. From theory perspective, this study provides a definition and an explanation of the term ERP business speed for the first time in the literature.

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Acknowledgement

Supported by the UNWE under the project No NID NI-14/2018.

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Authors and Affiliations

  1. University of National and World Economy, 8mi dekemvri, Sofia, Bulgaria

    Zornitsa Yordanova

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  1. Zornitsa Yordanova
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Correspondence to Zornitsa Yordanova .

Editor information

Editors and Affiliations

  1. Instituto Politécnico de Bragança, Bragança, Portugal

    Ana I. Pereira

  2. Instituto Politécnico de Bragança, Bragança, Portugal

    Florbela P. Fernandes

  3. Instituto Politécnico de Bragança, Bragança, Portugal

    João P. Coelho

  4. Instituto Politécnico de Bragança, Bragança, Portugal

    João P. Teixeira

  5. Instituto Politécnico de Bragança, Bragança, Portugal

    Maria F. Pacheco

  6. Instituto Politécnico de Bragança, Bragança, Portugal

    Paulo Alves

  7. Instituto Politécnico de Bragança, Bragança, Portugal

    Rui P. Lopes

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Yordanova, Z. (2021). ERP Business Speed – A Measuring Framework. In: Pereira, A.I., et al. Optimization, Learning Algorithms and Applications. OL2A 2021. Communications in Computer and Information Science, vol 1488. Springer, Cham. https://doi.org/10.1007/978-3-030-91885-9_24

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  • DOI: https://doi.org/10.1007/978-3-030-91885-9_24

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-91884-2

  • Online ISBN: 978-3-030-91885-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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