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CAERS: A Conversational Agent for Intervention in MOOCs’ Learning Processes

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Part of the Lecture Notes in Networks and Systems book series (LNNS,volume 349)


Massive Open Online Courses (MOOCs) make up a teaching modality that aims to reach a large number of students using Virtual Learning Environments. In these courses, the intervention of tutors and teachers is essential to support students in the teaching-learning process, answer questions about their content, and provide engagement for students. However, as these courses have a vast and diverse audience, tutors and teachers find it difficult to monitor them closely and efficiently with prompt interventions. This work proposes an architecture to favor the construction of knowledge for students, tutors, and teachers through autonomous interference and recommendations of educational resources. The architecture is based on a conversational agent and an educational recommendation system. For the training of predictive models and extraction of semantic information, ontology and logical rules were used, together with inference algorithms and machine learning techniques, which act on a dataset with messages exchanged between course forum participants in the humanities, medicine, and education fields. The messages are classified according to the type (question, answer, and opinion) and parameters about feeling, confusion, and urgency. The architecture can infer the moment in which a student needs help and, through a Conversational Recommendation System, provides the student with the opportunity to revise his or her knowledge on the subject. To help in this task, the architecture can provide educational resources via an autonomous agent, contributing to reducing the degree of confusion and urgency identified in the posts. Initial results indicate that integrating technologies and resources, complementing each other, can support the students and help them succeed in their educational training.


  • Massive open online courses
  • Recommender system
  • Conversational agent

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  • DOI: 10.1007/978-3-030-90677-1_36
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Change history

  • 18 December 2021

    In the original version of the chapter, the following belated correction has been incorporated: The author name “Danielle Toti” has been changed to “Daniele Toti”. The chapter has been updated with the change.


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This work was carried out with the support of the Coordination of Improvement of Higher Education Personnel - Brazil (CAPES) - Financing Code 001, Federal University of Juiz de Fora (UFJF), CNPq, and FAPEMIG.

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Correspondence to Diego Rossi .

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Rossi, D. et al. (2022). CAERS: A Conversational Agent for Intervention in MOOCs’ Learning Processes. In: Guralnick, D., Auer, M.E., Poce, A. (eds) Innovations in Learning and Technology for the Workplace and Higher Education. TLIC 2021. Lecture Notes in Networks and Systems, vol 349. Springer, Cham.

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