Skip to main content
SpringerLink
Log in
Book cover

International Conference on Human-Computer Interaction

HCII 2021: HCI International 2021 - Late Breaking Posters pp 176–183Cite as

Exploring the Role of Cognitive Empathy and Emotional Empathy in Medical Crowdfunding

  • 1787 Accesses

Part of the Communications in Computer and Information Science book series (CCIS,volume 1499)

Abstract

Medical crowdfunding is booming in recent years, especially as patients with little or no health insurance turn to appeal for help online in covering medical costs. However, most of medical crowdfunding campaigns fail to reach their goals, and we rarely know the reason. Therefore, this study seeks to explore what determines users’ donation behavior in medical crowdfunding. Drawing on the S-O-R model, this study explores how certain stimulus (altruism, trust, and strength of social relationships) induce individuals’ cognitive empathy and emotional empathy (organism), which in turn affect their donation behavior (response) in medical crowdfunding. Data was collect from 142 respondents and analyzed with SmartPLS 3.2.9. Findings indicate that individuals’ donation behavior is positively influenced by their cognitive empathy and emotional empathy, which are positively related to altruism, trust, and strength of social relationships. The potential theoretical and practical contributions are discussed.

Keywords

  • Medical crowdfunding
  • S-O-R model
  • Cognitive empathy
  • Emotional empathy
  • Donation behavior

This is a preview of subscription content, access via your institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   89.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   119.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  1. Ajzen, I.: From intentions to actions: a theory of planned behavior. In: Kuhl, J., Beckmann, J. (eds.) Action control. SSSSP, pp. 11–39. Springer, Heidelberg (1985). https://doi.org/10.1007/978-3-642-69746-3_2

    CrossRef  Google Scholar 

  2. Blair, R.J.R.: Responding to the emotions of others: dissociating forms of empathy through the study of typical and psychiatric populations. Conscious. Cogn. 14(4), 698–718 (2005)

    CrossRef  Google Scholar 

  3. Chilton, S.M., Hutchinson, W.G.: Some further implications of incorporating the warm glow of giving into welfare measures: a comment on the use of donation mechanisms by Champet al. J. Environ. Econ. Manag. 37(2), 202–209 (1999)

    Google Scholar 

  4. Chin, W.W.: The partial least squares approach to structural equation modelling. In: Marcoulides, G.A. (ed.) Modern Business Research Methods, pp. 295–336 (1998)

    Google Scholar 

  5. Durand, W.M., Johnson, J.R., Eltorai, A.E., Daniels, A.H.: Medical crowdfunding for patients undergoing orthopedic surgery. Orthopedics 41(1), e58–e63 (2018)

    CrossRef  Google Scholar 

  6. Friedkin, N.: A test of structural features of Granovetter’s strength of weak ties theory. Soc. Netw. 2(4), 411–422 (1980)

    CrossRef  Google Scholar 

  7. Gladstein, G.A.: Understanding empathy: Integrating counseling, developmental, and social psychology perspectives. J. Couns. Psychol. 30(4), 467–482 (1983)

    CrossRef  Google Scholar 

  8. Hartmann, P., Eisend, M., Apaolaza, V., D’Souza, C.: Warm glow vs. altruistic values: how important is intrinsic emotional reward in proenvironmental behavior? J. Environ. Psychol. 52, 43–55 (2017)

    CrossRef  Google Scholar 

  9. Jopson, B.: Why are so many Americans crowdfunding their healthcare. Financ. Times (2018). https://www.ft.com/content/b99a81be-f591-11e7-88f7-5465a6ce1a00

  10. Kim, J.G., Kong, H.K., Karahalios, K., Fu, W.T., Hong, H.: The power of collective endorsements: credibility factors in medical crowdfunding campaigns. In: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, pp. 4538–4549, May 2016

    Google Scholar 

  11. Krittanawong, C., Zhang, H.J., Aydar, M., Wang, Z., Sun, T.: Crowdfunding for cardiovascular research. Int. J. Cardiol. 250, 268–269 (2018)

    CrossRef  Google Scholar 

  12. Lin, N., Woelfel, M.W., Light, S.C.: The buffering effect of social support subsequent to an important life event. J. Health Soc. Behav. 26(3), 247–263 (1985)

    CrossRef  Google Scholar 

  13. Liu, L., Suh, A., Wagner, C.: Empathy or perceived credibility? An empirical study on individual donation behavior in charitable crowdfunding. Internet Res. 28(3), 623–651 (2018)

    CrossRef  Google Scholar 

  14. Mummalaneni, V.: An empirical investigation of web site characteristics, consumer emotional states and on-line shopping behaviors. J. Bus. Res. 58(4), 526–532 (2005)

    CrossRef  Google Scholar 

  15. Panasiti, M.S., Violani, C., Grano, C.: Exploring the relationship between umbilical blood cord donation and the impact of social distance on altruism and trust. Int. J. Psychol. 55(6), 1003–1010 (2020)

    CrossRef  Google Scholar 

  16. Reniers, R.L., Corcoran, R., Drake, R., Shryane, N.M., Völlm, B.A.: The QCAE: a questionnaire of cognitive and affective empathy. J. Pers. Assess. 93(1), 84–95 (2011)

    CrossRef  Google Scholar 

  17. Russell, J.A., Mehrabian, A.: The mediating role of emotions in alcohol use. J. Stud. Alcohol 36(11), 1508–1536 (1975)

    CrossRef  Google Scholar 

  18. Sara, H.: Can medical crowdfunding address patient financial responsibility? Patient Engag. Hit (2018). https://patientengagementhit.com/news/can-medical-crowdfunding-address-patient-financial-responsibility

  19. Schwienbacher, A., Larralde, B.: Crowdfunding of small entrepreneurial ventures. Handbook of Entrepreneurial Finance. Oxford University Press (2010). Forthcoming

    Google Scholar 

  20. Snyder, J., Chow-White, P., Crooks, V.A., Mathers, A.: Widening the gap: additional concerns with crowdfunding in health care. Lancet Oncol. 18(5), e240 (2017)

    CrossRef  Google Scholar 

  21. Sorenson, O., Assenova, V., Li, G.C., Boada, J., Fleming, L.: Expand innovation finance via crowdfunding. Science 354(6319), 1526–1528 (2016)

    CrossRef  Google Scholar 

  22. Stanko, M.A., Bonner, J.M., Calantone, R.J.: Building commitment in buyer–seller relationships: a tie strength perspective. Ind. Mark. Manag. 36(8), 1094–1103 (2007)

    CrossRef  Google Scholar 

  23. Steele, W.R., et al.: The role of altruistic behavior, empathetic concern, and social responsibility motivation in blood donation behavior. Transfusion 48(1), 43–54 (2008)

    MathSciNet  Google Scholar 

  24. Tenenhaus, M., Vinzi, V.E., Chatelin, Y.-M., Lauro, C.: PLS path modelling. Comput. Stat. Data Anal. 48(1), 159–205 (2005)

    CrossRef  Google Scholar 

  25. Vox, F., Folkers, K.M., Caplan, A.: Medical crowdfunding’s dark side. Health Affairs (2018)

    Google Scholar 

  26. Young, M.J., Scheinberg, E.: The rise of crowdfunding for medical care: promises and perils. JAMA 317(16), 1623–1624 (2017)

    CrossRef  Google Scholar 

  27. Zheng, H., Hung, J.L., Qi, Z., Xu, B.: The role of trust management in reward-based crowdfunding. Online Inf. Rev. 40(1), 97–118 (2016)

    CrossRef  Google Scholar 

Download references

Acknowledgement

This study was supported by the Fundamental Research Funds for the Central Universities No. NR2021003 awarded to the first author; this study was also supported by the Fundamental Research Funds for the Central Universities: No. 2019EC07 awarded to the second author and the Creative Studio of Electronic Commerce in Nanjing University of Aeronautics and Astronautics.

Author information

Authors and Affiliations

  1. College of Economics and Management, Nanjing University of Aeronautics and Astronautics, Nanjing, China

    Lili Liu, Qianyi Tao & Shanjiao Ren

Authors
  1. Lili Liu
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Qianyi Tao
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Shanjiao Ren
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. University of Crete and Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Prof. Constantine Stephanidis

  2. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Dr. Margherita Antona

  3. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Dr. Stavroula Ntoa

Rights and permissions

Reprints and Permissions

Copyright information

© 2021 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Liu, L., Tao, Q., Ren, S. (2021). Exploring the Role of Cognitive Empathy and Emotional Empathy in Medical Crowdfunding. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2021 - Late Breaking Posters. HCII 2021. Communications in Computer and Information Science, vol 1499. Springer, Cham. https://doi.org/10.1007/978-3-030-90179-0_23

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-90179-0_23

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-90178-3

  • Online ISBN: 978-3-030-90179-0

  • eBook Packages: Computer ScienceComputer Science (R0)

search

Navigation