Abstract
Organizations collect big data and do analysis to improve their service operations, encounter some fundamental and common issues such as how to manage all kinds of data, how to meet the various of business requirements, and how to protect personal privacy and organization’s interests. All these issues bring us have to re-understand data from the human civilizations. This chapter proposed a platform construction for data management and control called Data Architecture (DA), which can be used in big data service operation management and provide complicated data applications with data protection in the open Internet environment. The functions of DA are: (1) redefinition of the procedures of software engineering from business-oriented to data-oriented, to make the software engineering method more flexible, extensible and sustainable; (2) solving data sharing problems in an easy way for comprehensive data applications of cross-level, cross-sectoral, cross-industry, cross-region, cross-system and cross-business; (3) solving the data security problems in the open Internet environment to protect data and the data owner's privacy, as well as to grantee the data owner's interests. DA is simply described as one body with two wings. The one body is that the data must be combined with ownership. The one wing is that the data should be innately registered and the using of registered data information to manage the data. Another wing is that the data should be innately encrypted with the data owner’s key to protect data with confirmation of data owner. To share data and make data applicable, DA also establishes data ownership authorization to use, data operation recording, illegal data using finding, data history tracing, data value assessment, etc. Thus, data can be shared and used safely in open environment with ownership mandate under the support of DA. As for the use of big data for service operations management, DA can fully support it and meet further business application requirements.
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Miao, F., Yang, W., Xie, Y., Fan, W. (2022). Data Architecture for Big Data Service Operations Management (The New Vision of Data Architecture for the Future Human Society). In: Emrouznejad, A., Charles, V. (eds) Big Data and Blockchain for Service Operations Management. Studies in Big Data, vol 98. Springer, Cham. https://doi.org/10.1007/978-3-030-87304-2_4
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