Abstract
This article aims to provide a review and classification of the current state of the art on the performance metrics used for the operations management in emergency operating theaters. We have classified the metrics into two categories. The first category consists of hospital-centered metrics. They are performance measures that are of interest to the hospital due to their possible impact on the institution’s productivity or revenue. The second category consists of patient centered metrics. These metrics take explicitly into consideration the patients’ experiences and which have a direct impact on the patients’ safety and satisfaction. Having a comprehensive set of performance indicators used in Emergency Operating Theaters will allow surgery chiefs and hospital managers to implement missing indicators and to identify previously unknown quality issues, bottlenecks, and areas for improvement.
Keywords
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Santamaria-Acevedo, G., Jouini, O., Legros, B., Jemai, Z. (2021). Performance Indicators in Emergency Operating Theaters: A State of the Art. In: Dolgui, A., Bernard, A., Lemoine, D., von Cieminski, G., Romero, D. (eds) Advances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient Production Systems. APMS 2021. IFIP Advances in Information and Communication Technology, vol 634. Springer, Cham. https://doi.org/10.1007/978-3-030-85914-5_52
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