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Transformation of Manufacturing Firms: Towards Digital Servitization

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Advances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient Production Systems (APMS 2021)

Part of the book series: IFIP Advances in Information and Communication Technology ((IFIPAICT,volume 631))

Abstract

Digital technologies are disrupting servitization in manufacturing firms. In the last decade, manufacturing firms transform their business models from traditional offers of physical goods to digital solutions for their customers. In this paper, we investigate the transformation of digital servitization in manufacturing firms. We challenge relations between traditional and digital service portfolio offered by applying linear regression on the data obtained from 690 manufacturing firms from the Republic of Serbia from 2015 to 2020. The results show that firms significantly increase the offer of traditional services from 2015 to 2018. Moreover, results demonstrate a rapid growth of digital services in the period from 2018 to 2020. The application of traditional and digital services in manufacturing firms increased by 30% in five years.

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Author information

Authors and Affiliations

  1. Faculty of Technical Sciences, University of Novi Sad, Novi Sad, Serbia

    Slavko Rakic & Ugljesa Marjanovic

  2. ESADE Business School, Ramon Llull University, Barcelona, Spain

    Ivanka Visnjic

  3. University of Bergamo, Bergamo, Italy

    Paolo Gaiardelli

  4. Tecnológico de Monterrey, Mexico City, Mexico

    David Romero

Authors
  1. Slavko Rakic
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  2. Ivanka Visnjic
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  3. Paolo Gaiardelli
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  4. David Romero
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  5. Ugljesa Marjanovic
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Corresponding author

Correspondence to Slavko Rakic .

Editor information

Editors and Affiliations

  1. IMT Atlantique, Nantes, France

    Alexandre Dolgui

  2. Centrale Nantes, Nantes, France

    Alain Bernard

  3. IMT Atlantique, Nantes, France

    David Lemoine

  4. ZF Friedrichshafen AG, Friedrichshafen, Germany

    Gregor von Cieminski

  5. Tecnológico de Monterrey, Mexico City, Mexico

    David Romero

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Rakic, S., Visnjic, I., Gaiardelli, P., Romero, D., Marjanovic, U. (2021). Transformation of Manufacturing Firms: Towards Digital Servitization. In: Dolgui, A., Bernard, A., Lemoine, D., von Cieminski, G., Romero, D. (eds) Advances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient Production Systems. APMS 2021. IFIP Advances in Information and Communication Technology, vol 631. Springer, Cham. https://doi.org/10.1007/978-3-030-85902-2_17

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  • DOI: https://doi.org/10.1007/978-3-030-85902-2_17

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-85901-5

  • Online ISBN: 978-3-030-85902-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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