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The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators

Infrastructuring Lifesaving Technology with an IoT Solution

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Human-Computer Interaction – INTERACT 2021 (INTERACT 2021)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12933))

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Abstract

This paper contributes to HCI with a foundation for exploring ways in which an Internet of Things (IoT) solution can support the maintenance of public automated defibrillators (AEDs) sustainably. AED is a critical lifesaving technology installed in non-medical environments. The technology places enormous demands on public engagement for its use and maintenance. Insights into how medical technology is maintained in non-medical environments can complement current innovations in lifesaving technology. This ethnographic study investigates the complexity around an IoT solution to remedy breakdowns in the maintenance of AEDs in a Danish context. We conceptualize maintenance as infrastructuring and identify how the diverse field of actors around an AED entails technical but primarily social dimensions revealing a controversy of responsibility and accountability. This article recommends that when developing an IoT solution for maintaining AEDs, technical, social, political, and ethical dimensions should be considered to address responsibility and accountability issues.

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Notes

  1. 1.

    The name of the solution and names of the people involved have been pseudonymized.

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Acknowledgements

The work presented in this paper did not receive any funding.

The authors of this paper would like to thank Seluxit (The IoT Company), The Danish Heart Association/Hjerteforeningen (The NGO), the Health Clinic, and the Administrative Organization for help with understanding the infrastructuring of maintaining AEDs.

Author information

Authors and Affiliations

  1. Department of Planning, Aalborg University, Aalborg, Denmark

    Oliver Rønn Christensen, Signe Helbo Gregers Sørensen, Anne Stouby Persson & Anne Marie Kanstrup

  2. School of Culture and Society, Aarhus University, Aarhus, Denmark

    Adrienne Mannov

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  1. Oliver Rønn Christensen
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  2. Signe Helbo Gregers Sørensen
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  3. Anne Stouby Persson
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  4. Anne Marie Kanstrup
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  5. Adrienne Mannov
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Correspondence to Oliver Rønn Christensen .

Editor information

Editors and Affiliations

  1. Department of Electrical and Information Engineering, Polytechnic University of Bari, Bari, Italy

    Carmelo Ardito

  2. Computer Science Department, University of Bari Aldo Moro, Bari, Italy

    Rosa Lanzilotti

  3. Computer Science Department, University of Pisa, Pisa, Italy

    Alessio Malizia

  4. Department of Computer Science, University of York, York, UK

    Helen Petrie

  5. Computer Science Department, University of Bari Aldo Moro, Bari, Italy

    Antonio Piccinno

  6. Computer Science Department, University of Bari Aldo Moro, Bari, Italy

    Giuseppe Desolda

  7. Microsoft Research, Redmond, WA, USA

    Kori Inkpen

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Christensen, O.R., Sørensen, S.H.G., Persson, A.S., Kanstrup, A.M., Mannov, A. (2021). The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators. In: Ardito, C., et al. Human-Computer Interaction – INTERACT 2021. INTERACT 2021. Lecture Notes in Computer Science(), vol 12933. Springer, Cham. https://doi.org/10.1007/978-3-030-85616-8_23

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  • DOI: https://doi.org/10.1007/978-3-030-85616-8_23

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  • Publisher Name: Springer, Cham

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