Abstract
In a business building, different stakeholders communicate with each other frequently. It is important to understand their communication needs to be able to develop smart building solutions to support the communication. Our study focused on an entrepreneurial business campus that hosts start-up companies, investor companies and service providers. As data collection methods, we used interviews complemented with one-week diaries. In total, we interviewed representatives of ten different stakeholder roles. Especially important contacts as well as communication needs related to providing services were studied. As a result, we present how these professionals currently communicate with each other and what communication needs they have. These findings can be used when defining communication requirements in the development of smart solutions for business campus buildings.
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Acknowledgments
The work was carried out in KEKO project, funded by Business Finland and the project partners KONE, Nokia, YIT, Caverion, Halton, Netox and VTT Technical Research Centre of Finland Ltd. The authors want to thank the interviewees from the studied business.
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Liinasuo, M., Aromaa, S. (2022). Communication Needs Among Business Building Stakeholders. In: Ahram, T., Taiar, R. (eds) Human Interaction, Emerging Technologies and Future Systems V. IHIET 2021. Lecture Notes in Networks and Systems, vol 319. Springer, Cham. https://doi.org/10.1007/978-3-030-85540-6_41
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DOI: https://doi.org/10.1007/978-3-030-85540-6_41
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