Abstract
This chapter is set in the context of the lack and scarcity of basic urban drinking water, sanitation and hygiene (WASH) services. It raises the question of the involvement of multiple actors, and of formal and informal arrangements for service delivery. The Democratic Republic of Congo government’s VEA programme aims to improve access to these three services through collaboration between public authorities and citizens. To investigate the long-term dimension of these arrangements, this chapter focuses on the motivations of community actors to co-produce WASH services on the periphery of Kinshasa. The authors exploit the prism of the co-production of public services to characterise these arrangements and to understand co-production incentives. The chapter concludes that citizens’ contributions are diverse, mobilising different categories, and that a mix of these motivations can contribute to the sustainability of these arrangements. Eventually, knowing the motivations of citizens in co-producing allows policymakers to orient public policies to keep their motivations active.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
Régideso is the monopoly provider of drinking water services in urban areas. It falls under the supervision of the Ministry of Energy for technical aspects and the Ministry of Portfolio for administrative aspects (CNAEA 2011).
- 2.
The Programme National d’Assainissement or PNA (National Sanitation Programme) is a governmental structure of the Ministry of the Environment in charge of coordinating and planning vector control activities.
- 3.
Report of the Plenary Session of March 25, 2015 of the National Assembly on the oral question with debate addressed by the Honourable Mbindule Mitono, National Deputy to the Managing Director General of Regideso on “water scarcity and insalubrity”.
- 4.
The health zone is a decentralised, operational entity for the planning and implementation strategy for primary health care in DRC (Mills et al. 1991; Coldefy and Lucas-Gabrieli 2008). This geographical entity is strictly delimited (maximum diameter 15 km) and located within the limits of a territory or an administrative commune. It has a population of at least 100,000 inhabitants, generally composed of socioculturally homogenous communities, with health services at two interdependent levels (health centres at the first level and a general reference hospital [HGR] at the second level), under the supervision of a Health Zone Framework Team (Ministère de la Sante RDC 2006).
- 5.
The key actors at central (national) level are the Ministry of Public Health through its ninth division (D9), which is the national focal point for the VEA programme, MEPSP-INC, the National Committee for Water Supply, Hygiene and Sanitation, SNHR and DAS.
- 6.
The main actors at the intermediate (provincial) level are the Provincial Health Division, via the Ninth Bureau (B9) and the Fifth Bureau (B5), the Provincial Water Supply, Hygiene and Sanitation Committee, the SNHR and the APA (governor).
- 7.
The key players at the peripheral level (health zone) are the Zone Chief Medical Officer, the one who organises planning, coordination, monitoring and evaluation. The Community Animator and the Water and Sanitation Supervisor, the local implementing NGOs for the boreholes and for the installation of hand pumps and the APA (mayor). Other voluntary local partners also support the health zone, such as the Community Relay (Reco), who is a voluntary civil servant from the Ministry of Health (living in the health area or neighbourhood) and who comes to the aid of its citizens on problems relating to community health. The Reco is responsible for raising awareness of good hygiene practices. The Development Committee is a structure that brings together Recos and other community leaders who are concerned about the development of their entity. Thus, they are responsible for promoting adequate sanitation.
- 8.
The BCZ is a technical service provider for the Ministry of Health. It is represented by a team for the health zone that is composed of a zone head doctor, a community facilitator and a registered nurse. The last two are managers of the state WASH services at the local level.
- 9.
Kimbanseke is a large commune in Kinshasa. It covers an area of about 240 km2 or (24,000 ha). Created by a ministerial decree of March 30, 1968, it is an urban–rural commune on the periphery of Kinshasa, with very little basic infrastructure. It officially comprises 46 neighbourhoods and its population is estimated at around 1,066,510 inhabitants, or 44.44 inhabitants/ha (Commune de Kimbanseke 2017).
- 10.
Villages/streets “certified as being healthy” are arteries of agglomerations. When they are in an urban context, they are streets. In a peri-urban or rural context, they are villages. They are certified and sanitised when they meet the criteria of cleanliness and organisation for WASH services, according to the requirements of the VEA programme (Atlas 2014).
- 11.
Water attendant is the name given to a manager of fountain posts.
- 12.
The Kimpanzu footbridge is both the structural axis of and the gateway to the Biyela Health Area. Until July 2018, Biyela was linked with its neighbourhood by a tree trunk across the Nsanga River. However, during the November 2018 election campaign, a deputy candidate built a concrete bridge and was elected to the national legislature.
- 13.
The APA is a politico-administrative authority (the mayor and head of the district), which commits itself and obtains commitment from all parties to define needs and priorities and to undertake investment planning to ensure that WASH services are accessible to all. Despite this, its role is not yet clear at the local level, and the enforcement measures for the water law (the provincial decrees that will define some of the details of the law) have not yet been finalised.
- 14.
The post-certification phase is a monitoring and evaluation phase conducted by the BCZ, APA, SNHR and DAS to maintain or catch up with the status of a clean or sanitised village.
- 15.
The insalubrity of the immediate environment of these households (rubbish dumps, stagnant water, contaminated soil, etc.) remains a cause for concern. Faced with these factors, which are favourable to the development of vectors of water-borne diseases, end users are developing alternative strategies for the conservation of drinking water. The use of plastic drums with a cap instead of a simple container without a lid appears to these users as an effective means of protecting the water supply to prevent the oral transmission of microbes. Regarding sanitation, 90% of the households said they throw the excreta of children under five into the toilet instead of leaving it lying around in the yard. Some 54% of the households surveyed use the hole in the plot as a means of evacuating wastewater to prevent any form of pathology (diarrhoea, dysentery, cholera, etc.) through the proliferation of flies and soil contamination. The corollary of this is an increase in mortality and morbidity, particularly among children.
References
Alford J (2009) Engaging public sector clients: from service-delivery to co-production. Palgrave Macmillan, Basingstoke. https://doi.org/10.1057/9780230235816. Copyright © John Alford 2009. Excerpts reproduced with permission of Springer Nature BV through PLSclear
Atlas (2011) Village et école assainis, source de vie. In: Programme national approvisionnement en eau potable, assainissement et hygiène pour les communautés rurales et périurbaines de la RDC. Atlas, MSP-Kinshasa
Atlas (2012) Village et école assainis, source de vie. In: Programme national approvisionnement en eau potable, assainissement et hygiène pour les communautés rurales et périurbaines de la RDC. Atlas, MSP/MEPSP-Kinshasa
Atlas (2014) Village et école assainis, source de vie. In: Programme national approvisionnement en eau potable, assainissement et hygiène pour les communautés rurales et périurbaines de la RDC. Atlas, MSP/MEPSP-Kinshasa
Atlas (2015) Village et école assainis, source de vie. In: Programme national approvisionnement en eau potable, assainissement et hygiène pour les communautés rurales et périurbaines de la RDC. Atlas, MSP/MEPSP
Bandura A (1995) Self-efficacy in changing societies. Cambridge University Press, New York
Bandura A (1997) Self-efficacy: the exercise of control. Freeman, New York
Bandura A (2003) Auto-efficacité. Le sentiment d’efficacité personnelle. De Boeck, Brussels
Biyela District Office (2017) Rapport annuel de la population, exercice 2016. Biyela District Office, Biyela
BSAN (2015) Question orale avec débat du député Mbindule Mitono Crispin sur la pénurie et l’insalubrité d’eau de la Regideso. In: Document officiel de la séance plénière de l’Assemblée Nationale du 25 mars 2015, Bureau des Séances de l’Assemblée Nationale, Secrétariat Générale. National Assembly, Kinshasa, pp 1–4
Chapelle G (2004) «J’y arriverai»: Le sentiment d’efficacité personnelle. Sci Hum 148(4):30
CNAEA (2011) Options institutionnels pour la réorganisation de l’approvisionnement en eau potable en milieu urbain en RD Congo. CNAEA, Kinshasa
Coldefy M, Lucas-Gabrieli V (2008) Les territoires de santé: Des approches régionales variées de ce nouvel espace de planification. IRDES, Paris
Commune de Kimbanseke (2017) Rapport annuel de la population, exercice 2016 de la commune de Kimbanseke. Commune de Kimbanseke, Kimbanseke
Craig SC, Niemi RG, Silver GE (1990) Political efficacy and trust: a report on the NES pilot study items. Polit Behav 12(3):289–314. https://doi.org/10.1007/BF00992337. Excerpts reprinted by permission from Springer Nature Customer Service Centre GmbH: Springer Nature, copyright 1990
Deci EL (1972) Intrinsic motivation, extrinsic reinforcement, and inequity. J Pers Soc Psychol 22(1):113–120
Diouf L (2007) Décentralisation de la gestion des services d’eau et d’assainissement, entre mondialisation et participation des habitants, Le cas de l’agglomération dakaroise au Sénégal. DESS, Institut d’urbanisme ATEGU-Université de Montréal, Montreal
Faldi G, Rosati FN, Moretto L, Teller J (2020) A multi-perspective discourse on the sustainability of water and sanitation service co-production in Global South cities. In: Martinez J, Mikkelsen CA, Phillips R (eds) Handbook of quality of life and sustainability. International handbooks of quality-of-life. Springer, Cham, pp 53–80
Fledderus J, Honingh M (2016) Why people co-produce within activation services: the necessity of motivation and trust—an investigation of selection biases in a municipal activation programme in the Netherlands. Int Rev Adm Sci 82(1):69–87. https://doi.org/10.1177/0020852314566006
Ilito Boozi JP (2018) Rapport de terrain: coproduction d’eau et d’assainissement dans le péri-urban de Kinshasa, Aire de santé Biyela, commune de Kimbanseke, Kinshasa, Unpublished document
Joint Monitoring Program (2015) Estimates of the use of water and sanitation facilities: democratic Republic of the Congo (Country File). WHO-UNICEF, Geneva
Joshi A, Moore M (2004) Institutionalised coproduction: unorthodox public service delivery in challenging environments. J Dev Stud 40(4):31–49. https://doi.org/10.1080/00220380410001673184. Reprinted by permission of the publisher (Taylor & Francis Ltd, http://www.tandfonline.com)
Kang SC (2017) Why coproduce: the case of voluntary citizen patrols in South Korea. In: IIAS Study Group on Coproduction of Public Services, Syracuse University-Greenberg House, Washington DC, 6–7 June 2017, pp 258–298
Letki N, Steen T (2021) Social-psychological context moderates incentives to co-produce: evidence from a large-scale survey experiment on park upkeep in an urban setting. Public Adm Rev. https://doi.org/10.1111/puar.13340
Lwanga CM, Offosse, M-JN (2012) Analyse du financement de l’eau, l’hygiène et l’assainissement en RDC 2007–2009. 20/20 Health Systems Project. ABT Associates, Bethesda, MD
Mangai MS, de Vries MS (2018) Co-production as deep engagement: improving and sustaining access to clean water in Ghana and Nigeria. Int J Public Sect Manag 31(1):81–96. https://doi.org/10.1108/IJPSM-03-2017-0084
Mashini JC (2014) Gouvernance en RD Congo, Regard et témoignage. Africa Space Collection. Academia-l’Harmattan, Paris
Maslow A (2013) Devenir le meilleur de soi: Besoins fondamentaux, motivation et personnalité. Eyrolles, Collection Comprendre et Agir, Paris
Mills A, Vaughan JP, Smith DL, Tabibzadeh I (1991) La décentralisation des systèmes de santé, concepts, problèmes et expérience de quelques pays Rapport. WHO, Geneva
Ministère de la Sante RDC (2006) Rapport, recueil des normes de la zone de santé. Ministry of Health, Kinshasa
Ministère de la santé RDC (2002) Normes sanitaires de la Zone de santé. Ministry of Health, Kinshasa
MSP, MEPSP (2010) Village et école assainis, source de vie, In: Programme national du ministère de la Santé publique et ministère de l’Enseignement primaire et secondaire et professionnel. MSP/MEPSP, Kinshasa
Nzuzi Lelo F (2015) L’inaccessibilité à l’eau et à l’assainissement et maladie des enfants dans la cité dortoir de Kisenso à Kinshasa. University of Kinshasa, Kinshasa
Ostrom E (1996) Crossing the great divide: coproduction, synergy and development. World Dev 24(6):1073–1087. https://doi.org/10.1016/0305-750X(96)00023-X. Copyright © 1996, reprinted with permission from Elsevier
Parrado S, van Ryzin GG, Bovaird A, Loffler E (2013) Correlates of coproduction: evidence from a five-nation survey of citizens. Int Public Manag J 16(1):85–112
Pestoff V (2012) Co-production and third sector social services in Europe. In: Pestoff V, Brandsen T, Verschuere B (eds) New public governance, the third sector and co-production. Routledge, New York, pp 13–34. https://doi.org/10.4324/9780203152294-8
Province/City of Kinshasa (2011) Plan quinquennal de croissance et de l’emploi de la ville province de Kinshasa (2011–2015). Province/City of Kinshasa, Kinshasa
Rondier M (2003) « A. Bandura. Auto-efficacité. Le sentiment d’efficacité personnelle ». Éditions de Boeck Université, Paris
Rosentraub MS, Sharp EB (1981) Consumers as producers of social services: co-production and the level of social services. South Rev Public Adm 4(4):502–539
RWSN (2009) Myths of the rural water supply sector. RWSN Perspective no. 4. RSWN, St Gallen, Switzerland
Sharp EB (1984) Citizen demand making in the urban context. Am J Polit Sci 28(4):654–670
Simpson HM, Sawyer R, Clarke L (1996) L’initiative PHAST. Participation à la transformation de l’hygiène et de l’assainissement. Une nouvelle méthode de travail avec les communautés. WHO 1996 (unpublished document WHO/EOS/96.11), Geneva
Srinivasan L (1990) Tools for community participation: a manual for training trainers in participatory techniques. (PROWWESS/PNUD Technical Series Involving Women in Water and Sanitation). PNUD, New York
Srinivasan L (1991) Designing SARAR materials. A manual for artists. (PROWWESS/PNUD Technical Series Involving Women in Water and Sanitation). PNUD, New York
Steen T (2006) Public sector motivation: is there something to learn from the study of volunteerism? Public Policy Adm 21(1):49–62
Thomsen MK, Jakobsen M (2015) Influencing citizen coproduction by sending encouragement and advice: a field experiment. Int Public Manag J 18(2):286–303
Timpone RJ (1998) Structure, behavior, and voter turnout in the United States. Am Polit Sci Rev 92(1):145–158
UNICEF DRC (2012) Evaluation du programme école et village assainis. UNICEF, Geneva
Van Eijk CJA, Gascó M (2018) Unravelling the co-producers: who are they and what motivations do they have? In: Brandsen T, Steen T, Verschuere B (eds) Co-production and co-creation: engaging citizens in public services. Routledge, New York, pp 63–76
Van Eijk CJA, Steen T (2014) Why people co-produce: analyzing citizens’ perceptions on co-planning engagement in healthcare services. Public Manag Rev 16(3):358–382
Van Eijk CJA, Steen T (2016) Why engage in co-production of public services? Mixing theory and empirical evidence. Int Rev Adm Sci 82(1):28–46
Van Eijk CJA, Steen T, Verschuere B (2017) Co-producing safety in the local community: a Q-methodology study on the incentives of Belgian and Dutch members of neighbourhood watch schemes. Local Gov Stud 43(3):323–343
Van Ryzin GG (2007) Pieces of a puzzle: linking government performance, citizen satisfaction, and trust. Public Perform Manag Rev 30(4):521–535
Van Ryzin GG (2011) Outcomes, process, and trust of civil servants. J Public Adm Res Theory 21(4):745–760
Voorberg W, Jilke S, Tummers L, Bekkers V (2018) Financial rewards do not stimulate co-production. Evidence from two experiments. Public Adm Rev 78(6):864–873
WASH Consortium DRC (2014) Un programme pour la promotion de solutions durables adaptées aux besoins en eau, hygiène et assainissement des populations rurales de la République Démocratique du Congo. WASH Consortium, Kinshasa
WASH Consortium DRC (2016) L’apprentissage mutuel pour la pérennité des services eau, hygiène et assainissement en milieu rural en RDC, Rapport de la Revue Technique. WASH Consortium, Kinshasa
WHO (2008) Les soins de santé primaires: Maintenant plus que jamais, Rapport sur la santé dans le monde 2008. WHO, Geneva
WHO/UNICEF (2010) Progress on sanitation and drinking water: 2010 update. Joint Monitoring Programme for Water Supply and Sanitation. WHO/UNICEF, Geneva/New York, http://www.who.int/water_sanitation_health/publications/9789241563956/en/
WHO/UNICEF (2015) Progress on sanitation and drinking water—2015 Geneva update and MDG assessment. WHO/UNICEF, Geneva/New York. https://www.who.int/water_sanitation_health/publications/jmp-2015-update/en/
Wood R, Bandura A (1989) Social cognitive theory of organizational management. Acad Manag Rev 14:361–384
World Health Organization (1998) Manuel progressif PHAST: approche participative pour la lutte contre les maladies diarrhéiques. (No. WHO/EOS/98.3), Genève: Organisation mondiale de la Santé
Yu C, Farrelly MA, Brown R (2011) Co-production and governance: decentralized stormwater systems. Report for the Center for Water Sensitive Cities, Monash University, November 2011
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 Springer Nature Switzerland AG
About this chapter
Cite this chapter
Ilito-Boozi, JP., Moretto, L. (2021). Motivations to Co-produce Water, Hygiene and Sanitation Services in the Peri-urban Area of Kinshasa. In: Faldi, G., Fisher, A., Moretto, L. (eds) African Cities Through Local Eyes. The Urban Book Series. Springer, Cham. https://doi.org/10.1007/978-3-030-84906-1_13
Download citation
DOI: https://doi.org/10.1007/978-3-030-84906-1_13
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-84905-4
Online ISBN: 978-3-030-84906-1
eBook Packages: Social SciencesSocial Sciences (R0)