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Trust Factors Affecting the Adoption of E-Government for Civic Engagement

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Electronic Government (EGOV 2021)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12850))

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Abstract

This study aims to investigate trust factors affecting the use and adoption of e-government services, which lead to civic engagement. The constructs identified in this study are related to the theories of technology adoption in addition to trust constructs: trust in government, trust in technology, and trust in e-government. The study adopted the quantitative approach and surveyed more than 500 individuals in Kuwait. The findings indicate positive correlations between research constructs. Moreover, trust factors and perceived usefulness are found to be critical factors in the adoption and use of e-government services which greatly contribute to the achievement of civic engagement.

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Acknowledgment

I hereby acknowledge the support of Kuwait University Research Administration in granting the Project (Grant No. OI02/18) and facilitating the research implementation.

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Authors and Affiliations

  1. Department of Information Studies, College of Social Sciences, Kuwait University, Safat, P.O. Box 68168, 71962, Kuwait City, Kuwait

    Suha AlAwadhi

Authors
  1. Suha AlAwadhi
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Correspondence to Suha AlAwadhi .

Editor information

Editors and Affiliations

  1. University of Washington, Seattle, WA, USA

    Hans Jochen Scholl

  2. Center for Technology in Government, University at Albany, State University of New York, Albany, NY, USA

    J. Ramon Gil-Garcia

  3. Delft University of Technology, Delft, The Netherlands

    Marijn Janssen

  4. University of Macedonia, Thessaloniki, Greece

    Evangelos Kalampokis

  5. Linköping University, Linköping, Sweden

    Ida Lindgren

  6. Department of Accounting and Finance, University of Granada, Granada, Spain

    Manuel Pedro Rodríguez Bolívar

Appendix 1: Research Constructs

Appendix 1: Research Constructs

Constructs

Statements

Sources

Trust in Government (TG)

I trust government agencies

Colesca [18]

Government agencies keep my best interests in mind

In my opinion, government agencies are trustworthy

The trust in a governmental agency increase once with its reputation

Trust in Technology (TT)

Technologies supporting the system (such as enquiring about traffic violations) are reliable all the time

Colesca [18]

Technologies supporting the system are secure all the time

The technology used by government agencies is trustworthy

Overall, I have confidence in the technology used by government agencies to operate the e-government services

Trust in e-Government (TEG)

E-government services are useful for me

Colesca [18]

I believe that e-government services are trustworthy

I believe that e-government services will not act in a way that harms me

I trust e-government services

Civic Engagement (CE)

The use of e-government information and services makes me willing to interact with government officials

Pavlou [42]

The use of e-government information and services enables me to communicate my ideas to government

The use of e-government information and services makes it easier for me to attend government public meeting to discuss government performance

The use of e-government information and services makes government officials accountable

Intention to Use (IU)

I am intending to use e-government information to conduct my business with government

Kalu and Remkus [34]

Most probably that I will continue to use the e-government information

I am planning to continue to use the e-government services in the future

I will use the e-government information if it is handy and available

Perceived Usefulness (PU)

Using e-government helps me greatly in doing my work

Pavlou [42]

Using e-government enhance my performance

Using e-government improves performance quality

Using e-government facilitates knowledge challenges

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AlAwadhi, S. (2021). Trust Factors Affecting the Adoption of E-Government for Civic Engagement. In: Scholl, H.J., Gil-Garcia, J.R., Janssen, M., Kalampokis, E., Lindgren, I., Rodríguez Bolívar, M.P. (eds) Electronic Government. EGOV 2021. Lecture Notes in Computer Science(), vol 12850. Springer, Cham. https://doi.org/10.1007/978-3-030-84789-0_17

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  • DOI: https://doi.org/10.1007/978-3-030-84789-0_17

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