Skip to main content
SpringerLink
Log in
Book cover

The International Research & Innovation Forum

RIIFORUM 2021: Research and Innovation Forum 2021 pp 69–77Cite as

Data-Driven Decisions for a Smarter and Resilient Healthcare Service Ecosystem

  • Conference paper
  • First Online:

  • 765 Accesses

Part of the book series: Springer Proceedings in Complexity ((SPCOM))

Abstract

Covid-19 has emphasized many gaps in complexity management studies in applied grounds. Data have been approached a lot in last decades.

This work aims to analyze how innovative solutions can be designed and proposed in healthcare to manage critical contingences and may stimulate healthcare system, intended as a service ecosystem, to evolve, adapt, reconfigure, balance itself in terms of making decisions, and then to be resilient at first and viable consequently. The analysis starts from the description of the theoretical background and the definition of an interpretative framework and then proposes a series of illustrative cases on solutions that can stimulate data-driven management processes.

This study confirms that data can support decision makers in addressing the surrounding complexity by making the healthcare service ecosystem more smart and resilient and promoting its renewal. However, data-driven decisions may be considered as driver for the service ecosystem well-being only when they imply an immediate improvement of patient’s health.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   149.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   199.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD   199.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  1. Barile, S.: Viable Systems Approach Management, 1st edn. Giappichelli, Torino (2009)

    Google Scholar 

  2. Lytras, M., Visvizi, A., Zhang, X., Aljohani, N.R.: Cognitive computing, big data analytics and data driven industrial marketing. Ind. Mark. Manag. 90(1), 663–666 (2020)

    Article  Google Scholar 

  3. De Maio, C., Tommasetti, A., Troisi, O., Vesci, M., Fenza, G., Loia, V.: Contextual fuzzy-based decision support system through opinion analysis: a case study at University of the Salerno. Int. J. Inf. Technol. Decis. Making 15(05), 923–948 (2016)

    Article  Google Scholar 

  4. Patton, M.Q.: Qualitative Research & Evaluation Methods: Integrating Theory and Practice. Sage Publications, New York (2014)

    Google Scholar 

  5. Maglio, P.P., Spohrer, J.: Fundamentals of service science. J. Acad. Mark. Sci. 36(1), 18–20 (2008)

    Article  Google Scholar 

  6. Lusch, R.F., Vargo, S.L.: Service-Dominant Logic: Premises, Perspectives, Possibilities. University Press, Cambridge (2014)

    Book  Google Scholar 

  7. Simpson, S., Oechsner, S., Mauthe, A., Hutchison, D.: A framework for resilience management in the cloud. e & i Elektrotechnik und Informationstechnik 132(2), 122–132 (2015)

    Article  Google Scholar 

  8. Lim, C., Maglio, P.P.: Data-driven understanding of smart service systems through text mining. Serv. Sci. 10(2), 154–180 (2018)

    Article  ADS  Google Scholar 

  9. Spohrer, J., Maglio, P.P.: Service science: toward a smarter planet. In: Salvendy, G., Karwowski, W. (eds.) Introduction to Service Engineering, pp. 3–30. Wiley, Hoboken (2010)

    Google Scholar 

  10. Visvizi, A., Lytras, M.D.: Rescaling and refocusing smart cities research: from mega cities to smart villages. J. Sci. Technol. Policy Manag. 9(2), 134–145 (2018)

    Article  Google Scholar 

  11. Troisi, O., Visvizi, A., Grimaldi, M.: The different shades of innovation emergence in smart service systems: the case of Italian cluster for aerospace technology. J. Bus. Ind. Mark. 1–25 (2021). Ahead-of-print

    Google Scholar 

  12. Polese, F., Carrubbo, L., Caputo, F., Megaro, A.: Co-creation in action: an acid test of smart service systems viability. In: Proceedings of the 9th International Conference on Exploring Service Science, IESS 2018, pp. 151–164. Springer, Cham (2018)

    Google Scholar 

  13. Sheffi, Y.: The Resilient Enterprise. MIT Press, Cambridge (2007)

    Google Scholar 

  14. Hamel, G., Välikangas, L.: The quest for resilience. Harv. Bus. Rev. 9(81), 52–63 (2003)

    Google Scholar 

  15. Mallak, L.A.: Putting organizational resilience to work. Ind. Manag. 40(6), 8–13 (1998)

    Google Scholar 

  16. Hollnagel, E., Woods, D.D., Leveson, N.: Resilience Engineering: Concepts and Precepts. ASHGATE Publishing Limited, Hampshire (2006)

    Google Scholar 

  17. del Hoyo, R.P., Visvizi, A., Mora, H.: Inclusiveness, safety, resilience, and sustainability in the smart city context. In: del Visvizi, A., Hoyo, R.P. (eds.) Smart Cities and the un SDGs, pp. 15–28. Elsevier, Amsterdam (2021)

    Chapter  Google Scholar 

  18. Lusch, R.F., Vargo, S.L., Gustafsson, A.: Fostering a trans-disciplinary perspectives of service ecosystems. J. Bus. Res. 69(8), 2957–2963 (2016)

    Article  Google Scholar 

  19. Polese, F., Carrubbo, L.: Service Eco-Systems in Healthcare, 65th edn. Giappichelli, Torino (2017)

    Google Scholar 

  20. Vargo, S.L., Lusch, R.F.: Institutions and axioms: an extension and update of service-dominant logic. J. Acad. Mark. Sci. 44(1), 5–23 (2016)

    Article  Google Scholar 

  21. Wieland, H., Polese, F., Vargo, S.L., Lusch, R.F.: Toward a service (eco) systems perspective on value creation. Int. J. Serv. Sci. Manag. Eng. Technol. (IJSSMET) 3(3), 12–25 (2012)

    Google Scholar 

  22. Koskela-Huotari, K., Vargo, S.L.: Institutions as resource context. J. Serv. Theory Pract. 26(2), 163–178 (2016)

    Article  Google Scholar 

  23. Beirão, G., Patrício, L., Fisk, R.P.: Value cocreation in service ecosystems. J. Serv. Manag. 8(2), 227–249 (2017)

    Article  Google Scholar 

  24. Troisi, O., Grimaldi, M., Loia, F.: Redesigning business models for data-driven innovation: a three-layered framework. In: Visvizi, A., Lytras, M.D., Aljohani, N.R. (eds.) Research and Innovation Forum 2020: Disruptive Technologies in Times of Change. Springer Proceedings in Complexity, pp. 421–435. Springer, Cham (2021)

    Google Scholar 

  25. Barile, S., Polese, F., Saviano, M., Carrubbo, L.: Service innovation in translational medicine. In: Russo-Spena, T., Mele, C., Nuutinen, M. (eds.) Innovating in Practice, pp. 417–438. Springer, Cham (2017)

    Chapter  Google Scholar 

  26. Troisi, O., Maione, G., Grimaldi, M., Loia, F.: Growth hacking: insights on data-driven decision-making from three firms. Ind. Mark. Manag. J. 90(1), 538–557 (2020)

    Article  Google Scholar 

  27. Merhi, M.I., Bregu, K.: Effective and efficient usage of big data analytics in public sector. Transform. Gov. People Process Policy 14(4), 605–622 (2020)

    Google Scholar 

  28. Katsaliaki, K., Mustafee, N.: Improving decision making in healthcare services through the use of existing simulation modelling tools and new technologies. Transform. Gov. People Process Policy 4(2), 158–171 (2010)

    Google Scholar 

  29. Sakr, S., Elgammal, A.: Towards a comprehensive data analytics framework for smart healthcare services. Big Data Res. 4(1), 44–58 (2016)

    Article  Google Scholar 

  30. Carrubbo, L., Clarizia, F., Hysa, X., Bilotta, A.: New ‘smarter’ solutions for the healthcare complex service system. In: Gummesson, E., Mele, C., Polese, F. (eds.) System Theory and Service Science: Integrating Three Perspectives. A New Service Agenda, Giannini, Napoli, 14–17 June 2013, pp. 1–23 (2013)

    Google Scholar 

  31. Troisi, O., Grimaldi, M., Loia, F., Maione, G.: Big data and sentiment analysis to highlight decision behaviours: a case study for student population. Behav. Inf. Technol. 37(10–11), 1111–1128 (2018)

    Article  Google Scholar 

  32. Frow, P., McColl-Kennedy, J.R., Payne, A., Govind, R.: Service ecosystem well-being: conceptualization and implications for theory and practice. Eur. J. Mark. 53(12), 2657–2691 (2019)

    Article  Google Scholar 

  33. Visvizi, A., Lytras, M.: Smart Cities: Issues and Challenges: Mapping Political, Social and Economic Risks and Threats. Elsevier, Amsterdam (2019)

    Google Scholar 

  34. Ortiz-de-Mandojana, N., Bansal, P.: The long-term benefits of organizational resilience through sustainable business practices. Strateg. Manag. J. 37(8), 1615–1631 (2016)

    Article  Google Scholar 

  35. Polese, F., Carrubbo, L., Caputo, F., Sarno, D.: Managing healthcare service ecosystems: abstracting a sustainability-based view from hospitalization at home (HaH) practices. Sustainability 10(11), 3951 (2018)

    Article  Google Scholar 

  36. Barile, S., Ciasullo, M.V., Troisi, O., Sarno, D.: The role of technology and institutions in tourism service ecosystems. TQM J. 29(6), 811–833 (2017)

    Article  Google Scholar 

  37. Ciasullo, M., Troisi, O., Grimaldi, M., Leone, D.: Multi-level governance for sustainable innovation in smart communities: an ecosystems approach. Entrep. Manag. J. 16(1), 1167–1195 (2020)

    Article  Google Scholar 

  38. Esposito, C., De Santis, A., Tortora, G., Chang, H., Choo, K.K.R.: Blockchain: a panacea for healthcare cloud-based data security and privacy? IEEE Cloud Comput. 5(1), 31–37 (2018)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. University of Salerno, 84084, Fisciano, SA, Italy

    Luca Carrubbo, Antonietta Megaro & Francesco Notari

Authors
  1. Luca Carrubbo
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Antonietta Megaro
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Francesco Notari
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Antonietta Megaro .

Editor information

Editors and Affiliations

  1. SGH Warsaw School of Economics, Warsaw, Poland

    Anna Visvizi

  2. University of Salerno, Fisciano, Italy

    Orlando Troisi

  3. King Abdulaziz University, Jeddah, Saudi Arabia

    Kawther Saeedi

Rights and permissions

Reprints and permissions

Copyright information

© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Carrubbo, L., Megaro, A., Notari, F. (2021). Data-Driven Decisions for a Smarter and Resilient Healthcare Service Ecosystem. In: Visvizi, A., Troisi, O., Saeedi, K. (eds) Research and Innovation Forum 2021. RIIFORUM 2021. Springer Proceedings in Complexity. Springer, Cham. https://doi.org/10.1007/978-3-030-84311-3_7

Download citation

Publish with us

Policies and ethics

Search

Navigation