Abstract
As organizations grow, it is often challenging to maintain levels of efficiency. It can also be difficult to identify, prioritize and resolve inefficiencies in large, hierarchical organizations. Collaborative crowdsourcing systems can enable workers to contribute to improving their own organizations and working conditions, saving costs and increasing worker empowerment. In this paper, we briefly review relevant research and innovations in collaborative crowdsourcing and describe our experience researching and developing a collaborative crowdsourcing system for large organizations. We present the challenges that we faced and the lessons we learned from our effort. We conclude with a set of implications for researchers, leaders, and workers to support the rise of collective intelligence in the workplace.
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Acknowledgments
The work described was funded through an Office of Naval Research (ONR) Small Business Innovation Research grant (N00014–19-C-1011).
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Mateo, J.C., McCloskey, M.J., Grandjean, A., Cone, S.M. (2021). Leveraging Collaborative Crowdsourcing to Empower Workers to Improve Their Organizations. In: Kantola, J.I., Nazir, S., Salminen, V. (eds) Advances in Human Factors, Business Management and Leadership. AHFE 2021. Lecture Notes in Networks and Systems, vol 267. Springer, Cham. https://doi.org/10.1007/978-3-030-80876-1_43
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DOI: https://doi.org/10.1007/978-3-030-80876-1_43
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