Abstract
Employee engagement is often highlighted as a critical factor to achieve innovation, responsiveness to customers, and numerous other desirable business outcomes. Less clear in the literature, and in today’s business enterprises, are approaches to reliably and sustainably drive increases in employee engagement. We share our perspective that a successful approach to positively impact employee engagement is one that is a hybrid mix of top-down and bottom-up initiatives, with diverse stakeholders who share execution responsibility. We detail our approach, the operational principles and work cycles, the resulting projects and interventions, our study findings, and the resulting outcomes in our organization. Finally, we describe future research so that our work will continue to activate an enhanced culture of engagement in our organization.
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Acknowledgments
We are very grateful to Will Green, Rodrigo Neumann Barros Ferreira, and Donny Rose for their many constructive comments on paper drafts, and to the global engagement catalysts, organizational leaders and managers who work together to bring engagement to life every day in the company.
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Anderson, L.C., Jacovi, M., Lenchner, J., Strattner, J.N. (2021). The Engagement Catalyst Initiative: How One Global Organization Activates and Energizes Employee Engagement. In: Leitner, C., Ganz, W., Satterfield, D., Bassano, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2021. Lecture Notes in Networks and Systems, vol 266. Springer, Cham. https://doi.org/10.1007/978-3-030-80840-2_5
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