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International Conference on Applied Human Factors and Ergonomics

AHFE 2021: Advances in the Human Side of Service Engineering pp 37–44Cite as

emyConnect: Building a Smart Public Service for Young Mobile Europeans

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Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 266))

Abstract

The paper presents and discusses the results of a European project ‘Empowerment of mobile youth in the EU’. It studied the information and communication needs of European mobile youth (EMYs) living in Austria and Estonia to help them better participate in social and political life in their new host countries. These results have been used to develop an emyConnect chatbot as a tool to facilitate such participation and eventually help realize the European citizenship with the help of modern technology. The project outcomes suggest that the chatbot technologies suit well meeting the personalized public service in the domain of life events. From that perspective, chatbot technology demonstrates potential to effectively bridge the information deficit and communication gaps that mobile young people face on a daily basis when living away from home.

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Notes

  1. 1.

    See more about the EMY project at https://europeanmobileyouth.eu/emy-project, Grant Agreement (GA) number 826686.

  2. 2.

    See more at https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32009G1219(01)&from=EN.

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Author information

Authors and Affiliations

  1. Austrian Institute of Technology GmbH, Giefinggasse 4, 1210, Vienna, Austria

    Andreas Martin

  2. Politikos – Wir müssen reden!, Thayagasse 1A, 1210, Vienna, Austria

    Mohammad Allagha

  3. Kaunas University of Technology, K. Donelaičio St. 73, 44249, Kaunas, Lithuania

    Yuri Misnikov

Authors
  1. Andreas Martin
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  2. Mohammad Allagha
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  3. Yuri Misnikov
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Corresponding author

Correspondence to Andreas Martin .

Editor information

Editors and Affiliations

  1. Centre for Economics and Public Administration, London, UK

    Christine Leitner

  2. Fraunhofer IAO, Stuttgart, Baden-Württemberg, Germany

    Walter Ganz

  3. California State University, Orange, CA, USA

    Debra Satterfield

  4. University of Naples Parthenope, Avellino, Italy

    Clara Bassano

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© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG

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Martin, A., Allagha, M., Misnikov, Y. (2021). emyConnect: Building a Smart Public Service for Young Mobile Europeans. In: Leitner, C., Ganz, W., Satterfield, D., Bassano, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2021. Lecture Notes in Networks and Systems, vol 266. Springer, Cham. https://doi.org/10.1007/978-3-030-80840-2_4

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  • DOI: https://doi.org/10.1007/978-3-030-80840-2_4

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-80839-6

  • Online ISBN: 978-3-030-80840-2

  • eBook Packages: EngineeringEngineering (R0)

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