Abstract
This paper demonstrates that human resource management (HRM) literature is moving towards a service science perspective in which value creation unfolds over time and is embedded in broader social systems [1, 2]. To contribute to this grounding, the authors draw on service science and service-dominant logic to promote a view of service (eco) systems and provide further theoretical foundation for hr and HRM [3, 4]. The purpose of this paper is to derive implications for the foundation, understanding and management of hr and HRM in terms of service exchange and value co-creation.
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Frosch, M., Warg, M., Lange, M. (2021). HR-Management: Impacts from Service (Eco) Systems. In: Leitner, C., Ganz, W., Satterfield, D., Bassano, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2021. Lecture Notes in Networks and Systems, vol 266. Springer, Cham. https://doi.org/10.1007/978-3-030-80840-2_33
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