Skip to main content
SpringerLink
Log in

Digitalizing Water Bill Payments

Introduction of Change Management at Ghana Water Company Limited

  • Chapter
  • First Online:
Digitalization Cases Vol. 2

Part of the book series: Management for Professionals ((MANAGPROF))

  • 1925 Accesses

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
eBook
USD 16.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 16.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 79.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  • Andrews M, Pritchett L, Woolcock M (2013) Escaping capability traps through problem driven iterative adaptation (PDIA). World Dev 51:234–244

    Article  Google Scholar 

  • Bank of Ghana (2021) Summary of economic and financial data – July 2020 [online]. Available at: Bog.gov.gh. Accessed 4 Sept 2020

    Google Scholar 

  • Kostenbaum S, Dener C (2015) Managing change in PFM system reforms: a guide for practitioners. Financial management information systems community of practice. World Bank, June. http://siteresources worldbankorg/publicsectorandgovernance/Resources/285741-1303321730709/FMIS_Managing_Change_May2015_v1 1

    Google Scholar 

  • Kotter JP (2012) Leading change. Harvard Business Press

    Google Scholar 

  • Krüger W, Bob D, Ron M (2010) Implementation: the core task of change management. In: Strategy—process, content, context. p 212–224

    Google Scholar 

  • Labianca G, Fairbank JF, Andrevski G, Parzen M (2009) Striving toward the future: aspiration—performance discrepancies and planned organizational change. Strat Organ 7(4):433–466

    Article  Google Scholar 

  • Prosci P (2004) ADKAR change management model overview. Loveland, CO

    Google Scholar 

  • Stouten J, Rousseau DM, De Cremer D (2018) Successful organizational change: integrating the management practice and scholarly literatures. Acad Manag Ann 12(2):752–788

    Article  Google Scholar 

  • Tabrizi B, Lam E, Girard K, Irvin V (2019) Digital transformation is not about technology. Harv Bus Rev 13

    Google Scholar 

Download references

Acknowledgement

We would like to thank the GWCL staff and management for their valuable contributions.

Author information

Authors and Affiliations

  1. University of Southern Queensland, Toowoomba, Australia

    Ransford Mensah, Aileen Cater-Steel & Mark Toleman

Authors
  1. Ransford Mensah
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Aileen Cater-Steel
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Mark Toleman
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. FIM Research Center, Project Group BISE of Fraunhofer FIT, Frankfurt University of Applied Sciences, Frankfurt am Main, Germany

    Nils Urbach

  2. FIM Research Center, Project Group BISE of Fraunhofer FIT, University of Bayreuth, Bayreuth, Germany

    Maximilian Röglinger

  3. Information Systems and Business Analytics, Royal Melbourne Institute of Technology, Melbourne, VIC, Australia

    Karlheinz Kautz

  4. Azman Hashim International Business School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia

    Rose Alinda Alias

  5. Department of Management, University of Central Florida, Orlando, FL, USA

    Carol Saunders

  6. Chair of Business Informatics, esp. Business Engineering Faculty of Business and Economics, TU Dresden, Dresden, Germany

    Martin Wiener

Rights and permissions

Reprints and permissions

Copyright information

© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Mensah, R., Cater-Steel, A., Toleman, M. (2021). Digitalizing Water Bill Payments. In: Urbach, N., Röglinger, M., Kautz, K., Alias, R.A., Saunders, C., Wiener, M. (eds) Digitalization Cases Vol. 2. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-030-80003-1_15

Download citation

Publish with us

Policies and ethics

Search

Navigation