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Are User Manuals Obsolete with Persuasive Systems?

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Persuasive Technology (PERSUASIVE 2021)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12684))

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Abstract

Ensuring that users can successfully perform their primary tasks and achieve their behavioral goals is critical for the success of persuasive system. Are user manuals needed to achieve this goal? In this paper, we sought to understand the role of end-user documentation for persuasive systems. 50 persuasive apps from the Google Play Store were analysed to determine the importance of user manuals or guides for persuasive health apps. Although based on a small data set, our results show that in most cases persuasive systems need user documentation and hence we encourage developers of such systems to allocate resources for creating quality documentation for their users.

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Author information

Authors and Affiliations

  1. University of Oulu, Oulu, Finland

    Eunice Eno Yaa Frimponmaa Agyei & Harri Oinas-Kukkonen

Authors
  1. Eunice Eno Yaa Frimponmaa Agyei
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  2. Harri Oinas-Kukkonen
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Corresponding author

Correspondence to Eunice Eno Yaa Frimponmaa Agyei .

Editor information

Editors and Affiliations

  1. Hamad bin Khalifa University, Education City, Doha, Qatar

    Raian Ali

  2. University of Würzburg, Würzburg, Germany

    Birgit Lugrin

  3. Bournemouth University, Poole, UK

    Fred Charles

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Agyei, E.E.Y.F., Oinas-Kukkonen, H. (2021). Are User Manuals Obsolete with Persuasive Systems?. In: Ali, R., Lugrin, B., Charles, F. (eds) Persuasive Technology. PERSUASIVE 2021. Lecture Notes in Computer Science(), vol 12684. Springer, Cham. https://doi.org/10.1007/978-3-030-79460-6_25

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  • DOI: https://doi.org/10.1007/978-3-030-79460-6_25

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-79459-0

  • Online ISBN: 978-3-030-79460-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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