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Users Want Diverse, Multiple, and Personalized Behavior Change Support: Need-Finding Survey

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Persuasive Technology (PERSUASIVE 2021)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12684))

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Abstract

Behavior change research usually takes a theory-driven or application-specific approach. We took a user-centered view of real-world user needs and conducted a survey with 53 participants to investigate the overall behavior change goals and support preferences of everyday users. Our survey revealed three key themes. First, individual users have multiple behavior change goals, desired context types for behavior change reminders, and desired activities for self-tracking. Second, users have diverse and personalized desired actions, implementations, contexts, and reminders for their behavior change goals, as well as diverse preferences for behavior change support features and sensors. Third, users want to set custom personalized goals, reminder contexts, reminder messages, and even train custom machine learning models. Thus, users want multiple, diverse, and personalized behavior change support in the real world. We suggest a ‘convergence with connection and customization’ approach to meet the diverse, multiple, and personalized behavior change needs of everyday users.

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Author information

Authors and Affiliations

  1. MIT Media Lab, 75 Amherst St., Cambridge, MA, USA

    Mina Khan, Glenn Fernandes & Pattie Maes

Authors
  1. Mina Khan
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  2. Glenn Fernandes
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  3. Pattie Maes
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Editor information

Editors and Affiliations

  1. Hamad bin Khalifa University, Education City, Doha, Qatar

    Raian Ali

  2. University of Würzburg, Würzburg, Germany

    Birgit Lugrin

  3. Bournemouth University, Poole, UK

    Fred Charles

Appendix: Survey Result Visualizations

Appendix: Survey Result Visualizations

We provide visualizations of the results of each of the questions.

Fig. 1.
figure 1

Q1: Behavior change goal categories (Multiple select, 12 + other categories)

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Fig. 2.
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Q2: What would you do? (Left); Q3: How would you do it? (Right)

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Fig. 3.
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Q4: When would you do it? (Left); Q5: How would you remind yourself? (Right)

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Fig. 4.
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Q6. Desired overall features for behavior change support

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Fig. 5.
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Q7. Desired customization for personalized support

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Fig. 6.
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Q8. Desired sensors

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Fig. 7.
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Q9. Desired contexts for reminders

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Fig. 8.
figure 8

Q10. Desired activities for self-tracking

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Khan, M., Fernandes, G., Maes, P. (2021). Users Want Diverse, Multiple, and Personalized Behavior Change Support: Need-Finding Survey. In: Ali, R., Lugrin, B., Charles, F. (eds) Persuasive Technology. PERSUASIVE 2021. Lecture Notes in Computer Science(), vol 12684. Springer, Cham. https://doi.org/10.1007/978-3-030-79460-6_20

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  • DOI: https://doi.org/10.1007/978-3-030-79460-6_20

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-79459-0

  • Online ISBN: 978-3-030-79460-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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