Skip to main content

Processes in a Digital Environment

  • 454 Accesses

Abstract

Disruption—DNA—Digitalization—Data. The four Ds of an effective transformation of companies providing banking and insurance services will structure this book. The “x” stands for multiplying in the spirit of the four Ds impacting and spreading into the future (4Dx – read “quadruple D multiplied”). The authors analyze three of the main process components in a digital environment (Process Engines, Process Mining, Robotic Process Automation) and assess the connections and interactions between the three. Why was the vision of an all-embracing Process Engine not fulfilled in the last two decades? Why is there no standard Process Engine or why is no vendor able to establish a leading Process Engine? The article is an introduction to the section “Process & Process Optimization (RPA).”

Keywords

  • Process engine
  • Process mining
  • RPA

This is a preview of subscription content, access via your institution.

Buying options

Chapter
USD   29.95
Price excludes VAT (USA)
  • DOI: 10.1007/978-3-030-78829-2_14
  • Chapter length: 26 pages
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
eBook
USD   69.99
Price excludes VAT (USA)
  • ISBN: 978-3-030-78829-2
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Hardcover Book
USD   89.99
Price excludes VAT (USA)
Fig. 1

(© ifb SE)

Fig. 2

(© ifb SE)

Fig. 3

(© ifb SE)

Fig. 4

(© ifb SE)

Fig. 5

(© ifb SE)

Fig. 6

(© ifb SE)

Fig. 7

(© ifb SE)

Fig. 8

(© ifb SE)

Fig. 9

(© ifb SE)

Fig. 10

(© ifb SE)

Literature

  • Appian. 2020. “www.appian.com.” Business Process Definition. What Is a Business Process? Accessed September 14, 2020. https://www.appian.com/bpm/definition-of-a-business-process/.

  • Bygstad, Bendik. 2017. “Generative Innovation: A Comparison of Lightweight and Heavyweight IT.” Journal of Information Technology, Jg 32: 180–193.

    CrossRef  Google Scholar 

  • Dogan, Erkan. 2020. “Industrial-Engineering-Vision.de.” Prozessoptimierung. Accessed September 14, 2020. https://industrial-engineering-vision.de/prozessoptimierung/.

  • Forrester Research. 2011. The Role of IT in Business-Driven Process Automation. Cambridge: Forrester Consulting.

    Google Scholar 

  • Gadatsch, Andreas. 2020. Grundkurs Geschäftsprozess-Management. Wiesbaden: Springer Vieweg.

    CrossRef  Google Scholar 

  • Gartner, Inc. 2020a. “Gartner Glossary.” Business Process Management Suites (BPMSs). Accessed October 6, 2020. https://www.gartner.com/en/information-technology/glossary/bpms-business-process-management-suite.

  • Gartner, Inc. 2020b. Gartner.com. https://www.gartner.com/en/information-technology/glossary/robotic-process-automation-rpa.

  • Gartner, Inc. 2020c. Gartner.com. Accessed October 2, 2020. https://www.gartner.com/reviews/market/intelligent-business-process-management-suites.

  • Geyer-Klingenberg, Baldauf, F. J., J. Nakladat, and F. Viet. 2018. “Process Mining and Robotic Process Automation: A Perfect Match.” 16th International Conference on Business Process Management (BPM). Sydney, Australia.

    Google Scholar 

  • Hofmann, M. 2020. “Methoden der Prozessoptimierung.” In Prozessoptimierung als ganzheitlicher Ansatz, edited by M. Hofmann, 35–70. Wiesbaden: Springer Gabler.

    Google Scholar 

  • Horlach, Bettina, Paul Drews, and Ingrid Schirmer. 2016. “Bimodal IT: Business-IT Alignment in the Age of Digital Transformation.” Proceedings of Multikonferenz Wirtschaftsinformatik 3: 1417–1428.

    Google Scholar 

  • International Organization of Standardization (ISO). 2013. “ISO/IEC 19510:2013: Information Technology—Object Management Group Business Process Model and Notation.” 07.

    Google Scholar 

  • Jagadeesh Chandra Bose, R. P., and W. M. P. van der Aalst. 2009. “Abstractions in Process Mining: A Taxonomy of Patterns.” In Business Process Management. BPM 2009. Lecture Notes in Computer Science, Vol. 5701, edited by U. Dayal, J. Eder, J. Koehler and H. A. Reijers, 159–175. Berlin, Heidelberg: Springer.

    Google Scholar 

  • Johannesson, Paul, and Erik Perjons. 2011. “Design Principles for Process Modelling in Enterprise Application Integration.” Information Systems, Jg 26: 165–184.

    Google Scholar 

  • Krallmann, Hermann, Annette Bobrik, and Olga Levina. 2013. Systemanalyse im Unternehmen - Prozessorientierte Methoden der Wirtschaftsinformatik. Berlin: De Gruyter.

    CrossRef  Google Scholar 

  • Lacity, M. C., and L. P. Willcocks. 2015. “hbr.org.” What Knowledge Workers Stand to Gain from Automation. June 19. Accessed 2020. https://hbr.org/2015/06/what-knowledge-workers-stand-to-gain-from-automation.

  • Lacity, M. C., and L. P. Willcocks. 2016. “A New Approach to Automating Services.” Management Review 58(1): 41–49.

    Google Scholar 

  • Lamberton, C. 2016. Get Ready for Robots. Why Planning Makes the Difference Between Success and Disappointment. Accessed June 11, 2018.

    Google Scholar 

  • Lhuer, X. 2016. “McKinsey.com.” The Next Acronym You Need To Know About: RPA (Robotic Process Automation). Accessed June 11, 2018. https://www.mckinsey.com/businessfunctions/digital-mckinsey/our-insights/the-next-acronymyou-need-to-know-about-rpa.

  • Lublinsky, Boris. 2001. “Achieving the Ultimate EAI Implementation.” eai Journal 2: 26–31.

    Google Scholar 

  • Luczak, Holger, and Jörg Becker. 2003. Workflowmanagement in der Produktionsplanung und -steuerung. Berlin Heidelberg: Springer Verlag.

    CrossRef  Google Scholar 

  • Manyika, J., M. Chui, M. Miremadi, J. Bughin, K. George, P. Willmott, and M. Dewhurst. 2017. A Future That Works: Automation, Employment, and Productivity. McKinsey Global Institute.

    Google Scholar 

  • McKeen, James D., and Heather A. Smith. 2002. “New Developments in Practice II: Enterprise Application Integration.” Communications of the Association for Information Systems 8: 451–466.

    CrossRef  Google Scholar 

  • McKinsey & Company. 2019. “www.McKinsey.com.” www.McKinsey.com. 4 11. Accessed September 21, 2020. https://www.mckinsey.com/industries/financial-services/our-insights/it-modernization-in-insurance-three-paths-to-transformation.

  • Medling, Jan, Gero Decker, Richard Hull, Hajo A. Reijers, and Ingo Weber. 2018. “How Do Machine Learning, Robotic Process Automation, and Blockchain Affect the Human Factor in Business Process Management?” Communications of the Association for Information Systems 43: 1–23.

    Google Scholar 

  • Osmundsen, Karen, Jon Iden, and Bendik Bygstad. 2019. “Organizing Robotic Process Automation: Balancing Loose and Tight.” Proceedings of the 52nd Hawaii International Conference on System Sciences 6918–6926.

    Google Scholar 

  • Ostdick, Nick. 2016. “UiPath.com.” 5 Factors in Choosing Which Processes to Automate. September 29. Accessed 2020. https://www.uipath.com/blog/5-factors-in-choosing-which-processes-to-automate.

  • Penttinen, E., H. Kassalon, and A. Asatiani. 2018. “How to Choose Between Robotic Process Automation and Back-End System Automation?” Paper presented at European Conference on Information Systems.

    Google Scholar 

  • Rautenburger, Lars, and Alexander Liebl. 2021. “Process Mining.” In The Digital Journey of Banking and Insurance, Volume II—Digitalization and Machine Learning, edited by Volker Liermann and Claus Stegmann. New York: Palgrave Macmillan.

    Google Scholar 

  • Soybir, Sefa, and Christopher Schmidt. 2021. “Project Management and RPA.” In The Digital Journey of Banking and Insurance, Volume I—Disruption and DNA, edited by Volker Liermann and Claus Stegmann. New York: Palgrave Macmillan.

    Google Scholar 

  • Vahs, Dietmar. 2007. In Organisation: Einführung in die Organisationstheorie und -praxis, 222. Stuttgart: Schäffer-Poeschel.

    Google Scholar 

  • van der Aalst, W. M. P. 2016. Process Mining: Data Science in Action. Heidelberg: Springer.

    CrossRef  Google Scholar 

  • van der Aalst, W. M. P., and S. Dustdar. 2012. “Process Mining Put into Context.” IEEE Internet Computing 16: 82–86.

    CrossRef  Google Scholar 

  • van der Aalst, W. M. P., H. A. Reijers, A. J. M. M. Weijters, B. F. van Dongen, A. K. Alves de Medeiros, M. Song, and H. M. W. Verbeek. 2007. “Business Process Mining: An Industrial Application.” Information Systems 32: 713–732.

    CrossRef  Google Scholar 

  • van der Aalst, W. M. P., M. Bichler, and A. Heinzl. 2018. “Robotic Process Automation.” Business & Information Systems Engineering 60: 269–272.

    CrossRef  Google Scholar 

  • van der Aalst, W. M. P., V. Rubin, H. M. W. Verbeek, B. F. van Dongen, E. Kindler, and C. W. Günther. 2010. “Process Mining: A Two-Step Approach to Balance Between Underfitting and Overfitting.” Software System Model 9: 87–111.

    CrossRef  Google Scholar 

  • Waldorf, Jerry A., Yanbing Lu, and Alex Demetriades. 2009. Web Browser as Web Service Server in Interaction with Business Process Engine. United States of America Patent US 7,506,072 B2. March 17.

    Google Scholar 

  • Weske, Mathias. 2012. Business Process Modelling Foundation. Switzerland: Springer Nature.

    Google Scholar 

  • Willcocks, L. P., and M. C. Lacity. 2016. Service Automation: Robots and the Future of Work. Steve Brookes Publishing.

    Google Scholar 

  • Willcocks, Leslie P., Mary Lacity, and Andrew Craig. 2015. “The IT Function and Robotic Process Automation.” LSE Research Online Documents on Economics, 1–39.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Marie Kristin Czwalina .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and Permissions

Copyright information

© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this chapter

Verify currency and authenticity via CrossMark

Cite this chapter

Czwalina, M.K., Jakobs, C., Schmidt, C., Jacoby, M., Geisel, S. (2021). Processes in a Digital Environment. In: Liermann, V., Stegmann, C. (eds) The Digital Journey of Banking and Insurance, Volume II. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-78829-2_14

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-78829-2_14

  • Published:

  • Publisher Name: Palgrave Macmillan, Cham

  • Print ISBN: 978-3-030-78828-5

  • Online ISBN: 978-3-030-78829-2

  • eBook Packages: Economics and FinanceEconomics and Finance (R0)