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The Digital Journey of Banking and Insurance, Volume II pp 233–258Cite as

Palgrave Macmillan

Processes in a Digital Environment

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Abstract

Disruption—DNA—Digitalization—Data. The four Ds of an effective transformation of companies providing banking and insurance services will structure this book. The “x” stands for multiplying in the spirit of the four Ds impacting and spreading into the future (4Dx – read “quadruple D multiplied”). The authors analyze three of the main process components in a digital environment (Process Engines, Process Mining, Robotic Process Automation) and assess the connections and interactions between the three. Why was the vision of an all-embracing Process Engine not fulfilled in the last two decades? Why is there no standard Process Engine or why is no vendor able to establish a leading Process Engine? The article is an introduction to the section “Process & Process Optimization (RPA).”

Keywords

  • Process engine
  • Process mining
  • RPA

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Authors and Affiliations

  1. ifb SE, Grünwald, Germany

    Marie Kristin Czwalina, Chiara Jakobs, Christopher Schmidt & Sebastian Geisel

  2. ifb International AG, Zürich, Switzerland

    Matthias Jacoby

Authors
  1. Marie Kristin Czwalina
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  2. Chiara Jakobs
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  3. Christopher Schmidt
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  4. Matthias Jacoby
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  5. Sebastian Geisel
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Corresponding author

Correspondence to Marie Kristin Czwalina .

Editor information

Editors and Affiliations

  1. ifb SE, Grünwald, Germany

    Volker Liermann

  2. ifb Americas, Inc., Charlotte, NC, USA

    Claus Stegmann

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Czwalina, M.K., Jakobs, C., Schmidt, C., Jacoby, M., Geisel, S. (2021). Processes in a Digital Environment. In: Liermann, V., Stegmann, C. (eds) The Digital Journey of Banking and Insurance, Volume II. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-78829-2_14

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  • DOI: https://doi.org/10.1007/978-3-030-78829-2_14

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