Abstract
Disruption—DNA—Digitalization—Data. The four Ds of an effective transformation of companies providing banking and insurance services will structure this book. The “x” stands for multiplying in the spirit of the four Ds impacting and spreading into the future (4Dx – read “quadruple D multiplied”). The authors analyze three of the main process components in a digital environment (Process Engines, Process Mining, Robotic Process Automation) and assess the connections and interactions between the three. Why was the vision of an all-embracing Process Engine not fulfilled in the last two decades? Why is there no standard Process Engine or why is no vendor able to establish a leading Process Engine? The article is an introduction to the section “Process & Process Optimization (RPA).”
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Czwalina, M.K., Jakobs, C., Schmidt, C., Jacoby, M., Geisel, S. (2021). Processes in a Digital Environment. In: Liermann, V., Stegmann, C. (eds) The Digital Journey of Banking and Insurance, Volume II. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-78829-2_14
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