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International Conference on Human-Computer Interaction

HCII 2021: HCI International 2021 - Posters pp 59–63Cite as

The New Teacher Assistant: A Review of Chatbots’ Use in Higher Education

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Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1421))

Abstract

This paper aims at reviewing the use of chatbots in teaching and learning in higher education. Since AI and chatbots represent a rapidly-evolving field, a review of recent academic papers on the topic was needed. Through the systematic review method described by Kitchenham [3], academic papers written between 2018–2020 were reviewed to analyse the benefits and the limitations of using chatbots in the higher education field. The focus was on teaching and learning using chatbots, not on providing general services like customer service or answering students’ general queries. The review findings reveal many benefits of using chatbots in higher education, such as improving teaching and learning, increasing students’ engagement, and providing an individualised experience, especially for large classes. However, some limitations were also identified, such as technical and functionality issues and other privacy and security issues. To sum up, more research is needed to explore the benefits of chatbots in the field of higher education.

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Author information

Authors and Affiliations

  1. Higher Colleges of Technology, Dubai, UAE

    Doaa Hamam

Authors
  1. Doaa Hamam
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Correspondence to Doaa Hamam .

Editor information

Editors and Affiliations

  1. University of Crete and Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Constantine Stephanidis

  2. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Margherita Antona

  3. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Stavroula Ntoa

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Hamam, D. (2021). The New Teacher Assistant: A Review of Chatbots’ Use in Higher Education. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2021 - Posters. HCII 2021. Communications in Computer and Information Science, vol 1421. Springer, Cham. https://doi.org/10.1007/978-3-030-78645-8_8

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  • DOI: https://doi.org/10.1007/978-3-030-78645-8_8

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-78644-1

  • Online ISBN: 978-3-030-78645-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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