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Where is the User in User-Centered Design?

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HCI International 2021 - Posters (HCII 2021)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1419))

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If ISO [1] definitions are viewed through a “human” filter, the terms support only a system-side elimination. Is it more useful to develop solutions that enable people to achieve a goal, or to create well-being and positive experiences? In my thesis, I describe concrete examples from the ISO of how focus falls on the user.

The main point is to resolve the question between usability and user experience (“Can the methods work together?”) and between the interests of project participants (“effective and efficient”) and the interests of users (“positive user experiences”). Because of the malleable and imprecise (nondeterministic) human influence factor, there is a need for an empirical investigation in the form of an evaluation metric [2]. I write about the international standard ISO-9241 (guidelines for human-computer interactions), contributions from human-centered design, design thinking, and psychological needs. The question is: Are psychological needs a tool that can bring humans more into focus, and if so, how does this manifest itself in the design process?

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Correspondence to Vera Fink or Maximilian Eibl .

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Fink, V., Eibl, M. (2021). Where is the User in User-Centered Design?. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2021 - Posters. HCII 2021. Communications in Computer and Information Science, vol 1419. Springer, Cham.

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