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International Conference on Future Access Enablers of Ubiquitous and Intelligent Infrastructures

FABULOUS 2021: Future Access Enablers for Ubiquitous and Intelligent Infrastructures pp 299–307Cite as

User Quality of Experience Comparison Between Skype, Microsoft Teams and Zoom Videoconferencing Tools

Part of the Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering book series (LNICST,volume 382)

Abstract

In 2020, we investigated the quality of online meetings to find out whether various video and audio degradations can affect end-users’ perception and experience. We collected a total of 542 questionnaires that were suitable for analysis. This paper uses the results to compare the Quality of Experience for three popular videoconferencing applications: Skype, Microsoft Teams, and Zoom. Due to the COVID-19 (Coronavirus disease 2019) and anti-epidemic measures, survey participants were all faced with using these applications daily, whether for work, attending lectures, or keeping in touch with friends and family. They rated their frustration level for specific quality degradations (e.g., blocking of the image or echo in the audio). The paper shows how the three applications compare to each other when different network performance degradation situations occur and how they affect the end user’s perception.

Keywords

  • Videoconference
  • Application
  • Online meetings
  • Telecommuting
  • Quality of experience
  • Survey

T. Šoštarić—Graduated with a masters’ degree.

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Notes

  1. 1.

    Hereinafter refered as Teams.

  2. 2.

    Note that the distinction was made between Skype and Skype for Business.

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Authors and Affiliations

  1. Faculty of Transport and Traffic Sciences, University of Zagreb, Vukeliceva 4, 10000, Zagreb, Croatia

    Marko Matulin, Štefica Mrvelj, Borna Abramović & Tomislav Šoštarić

  2. Ericsson Nikola Tesla d.d, Krapinska 45, 10000, Zagreb, Croatia

    Marko Čejvan

Authors
  1. Marko Matulin
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  2. Štefica Mrvelj
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  3. Borna Abramović
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  4. Tomislav Šoštarić
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  5. Marko Čejvan
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Correspondence to Marko Matulin .

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Editors and Affiliations

  1. University of Zagreb, Zagreb, Croatia

    Dragan Perakovic

  2. Technical University of Košice, Prešov, Slovakia

    Dr. Lucia Knapcikova

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The authors declare that there is no conflict of interest. The results were not influenced in any way by any organization mentioned in the manuscript.

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Matulin, M., Mrvelj, Š., Abramović, B., Šoštarić, T., Čejvan, M. (2021). User Quality of Experience Comparison Between Skype, Microsoft Teams and Zoom Videoconferencing Tools. In: Perakovic, D., Knapcikova, L. (eds) Future Access Enablers for Ubiquitous and Intelligent Infrastructures. FABULOUS 2021. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 382. Springer, Cham. https://doi.org/10.1007/978-3-030-78459-1_22

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  • DOI: https://doi.org/10.1007/978-3-030-78459-1_22

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