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International Conference on Human-Computer Interaction

HCII 2021: Learning and Collaboration Technologies: New Challenges and Learning Experiences pp 239–249Cite as

WhatsApp or Telegram. Which is the Best Instant Messaging Tool for the Interaction in Teamwork?

Part of the Lecture Notes in Computer Science book series (LNISA,volume 12784)

Abstract

Instant Messaging tools are a part of our technified daily life. Tools such as WhatsApp or Telegram have millions of users that send continuously billion of messages. This can be used in different context and one of them is in Education. An important part of education is students’ interaction and specially how they interact when working together as a team. This paper deals with an analysis of which of this tool is better in this specific context, especially when students are developing teamwork competences. To facilitate the analysis of the messages two Learning Analytics tools were developed and applied in the context of a Computer Science degree subject, with an important increment in students’ number of messages regarding previous years but several issues to explore, such as: how to deal with the students that employs other tools different to this for interacting with peers, how to encourage students to employ instant messaging tools as real communication mechanisms, how to measure messages content and not only quantity or how to identify the acquisition of other competences analyzing the conversations.

Keywords

  • Teamwork
  • Interaction
  • Conversation
  • Instant messaging
  • WhatsApp
  • Telegram

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  • DOI: 10.1007/978-3-030-77889-7_16
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Author information

Authors and Affiliations

  1. Department of Mechanics, Computer Science and Aerospace Engineering, Robotics Group, Universidad de León–Campus de Vegazana S/N, 24071, León, Spain

    Miguel Á. Conde, Francisco J. Rodríguez Lera, Alexis Gutiérrez-Fernández & Ángel Manuel Guerrero-Higueras

  2. Department of Electric, Systems and Automatics Engineering, Robotics Group, Universidad de León – Campus de Vegazana S/N, 24071, León, Spain

    Francisco J. Rodríguez-Sedano

Authors
  1. Miguel Á. Conde
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  2. Francisco J. Rodríguez-Sedano
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  3. Francisco J. Rodríguez Lera
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  4. Alexis Gutiérrez-Fernández
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  5. Ángel Manuel Guerrero-Higueras
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Correspondence to Miguel Á. Conde .

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Editors and Affiliations

  1. Department of Multimedia and Graphic Arts, Cyprus University of Technology, Lemesos, Cyprus

    Prof. Panayiotis Zaphiris

  2. Research Center on Interactive Media, Smart Systems and Emerging Technologies (CYENS), Cyprus University of Technology, Limassol, Cyprus

    Andri Ioannou

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Conde, M.Á., Rodríguez-Sedano, F.J., Rodríguez Lera, F.J., Gutiérrez-Fernández, A., Guerrero-Higueras, Á.M. (2021). WhatsApp or Telegram. Which is the Best Instant Messaging Tool for the Interaction in Teamwork?. In: Zaphiris, P., Ioannou, A. (eds) Learning and Collaboration Technologies: New Challenges and Learning Experiences. HCII 2021. Lecture Notes in Computer Science(), vol 12784. Springer, Cham. https://doi.org/10.1007/978-3-030-77889-7_16

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  • DOI: https://doi.org/10.1007/978-3-030-77889-7_16

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