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Research on Cross-channel Switch Behavior of Users from Smart Government APP to Government Service Platform Under PPM Framework

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Part of the Lecture Notes in Computer Science book series (LNISA,volume 12782)

Abstract

Based on the Resource Dependence Theory and Network Externality Theory, this paper discusses the influencing factors and mechanism of users’ switch from smart government apps on mobile to government service platform on computer. A conceptual model of switch behaviors was constructed by the PPM framework (Push-Pull-Mooring, push-pull-anchor). So as to provide inspiration for exploring the trend of smart government and assisting the integration and utilization of government digital resources.

Keywords

  • Smart government
  • Government apps
  • Government service platform in computer
  • Switch behaviors
  • Push-pull-mooring framework

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Fig. 1.

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Acknowledgement

This research was supported by two grants respectively funded by the Natural Science Foundation of Guangdong (No.: 2018A030313706) and the National Natural Science Foundation of China (No.: 71974215).

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Correspondence to Guochao Peng .

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Wu, S., Wang, Y., Peng, G. (2021). Research on Cross-channel Switch Behavior of Users from Smart Government APP to Government Service Platform Under PPM Framework. In: Streitz, N., Konomi, S. (eds) Distributed, Ambient and Pervasive Interactions. HCII 2021. Lecture Notes in Computer Science(), vol 12782. Springer, Cham. https://doi.org/10.1007/978-3-030-77015-0_5

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  • DOI: https://doi.org/10.1007/978-3-030-77015-0_5

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