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Standard Dialogue Structure and Frequent Patterns in the Agent Dialogue System

Part of the Lecture Notes in Computer Science book series (LNISA,volume 12782)

Abstract

To design a dialogue well and easily implement it into an autonomous dialogue system, a dialogue with simple components in which interaction with the partners is smoothly achieved is required. In designing interactions to use in an autonomous dialogue system, we consider that there are typical dialogue structures that convey agency and facilitate the dialogue. In this paper, we focused on surveying such dialogue structures and defined this structure as the “Standard Dialogue Structure” for human-agent dialogue. It is constructed using the “Turn” that is one turn-taking between the dialogue participants, the “Topic” that is a series of Turns in which a single question is resolved, the “Topic-shift” that is short interaction to build consensus before moving to the next Topic, and the “Scene” that puts together each component. Using dialogue scenarios created based on the health checklist for elderly people, we confirmed that the Standard Dialogue Structure can be used in question-and-answer dialogues led by the agent. Furthermore, we investigated the frequent patterns of dialogue in the Topic by using the utterances in the Turns which were labeled by a four-quadrant impression. The results indicated that these frequent patterns could be an effective pattern for facilitating dialogue. Therefore, we investigate the possibility of expressing agency and promoting dialogue using these frequent patterns in the autonomous dialogue systems. In conclusion, we have shown that the Standard Dialogue Structure is possible to easily implement dialogues that effectively promote interaction, even for a novice in dialogue design.

Keywords

  • Natural interaction
  • Dialogue structure
  • Agent dialogue system
  • Topic-shift
  • Dialogue design

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Correspondence to Yoshimi Tominaga .

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Tominaga, Y., Tanaka, H., Ishiguro, H., Ogawa, K. (2021). Standard Dialogue Structure and Frequent Patterns in the Agent Dialogue System. In: Streitz, N., Konomi, S. (eds) Distributed, Ambient and Pervasive Interactions. HCII 2021. Lecture Notes in Computer Science(), vol 12782. Springer, Cham. https://doi.org/10.1007/978-3-030-77015-0_25

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  • DOI: https://doi.org/10.1007/978-3-030-77015-0_25

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-77014-3

  • Online ISBN: 978-3-030-77015-0

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