Abstract
In order to avoid helicopters accidents, maintainability engineers seek to identify, evaluate and solve what they called “the risks of maintenance errors” done by maintenance mechanics, and sometimes pilots performing simple pre-flight maintenance tasks. Here we will argue that beyond trying to avoid errors by following procedures, acting safely involves trade-offs between safety and performance within the engineers’ and mechanics’ activity. This papers show the relations between the mechanics’ and engineers’ work using the Critical Incident interview technique.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Amalberti, R.: Navigating safety: Necessary compromises and trade-offs-theory and practice, vol. 13. springer, Heidelberg (2013)
Atak, A., Kingma. S.: Safety culture in an aircraft maintenance organisation: a view from the inside. Saf. Sci. 49(2), 268–278 (2010)
Benchekroun, T.H.: Organiser la participation et l’agir collectif pour rendre le travail supportable. Sci. sociales et santé 35(4), 97–104 (2017)
Bernard, F., Zare, M., Sagot, J. C., Paquin, R.: Using digital and physical simulation to focus on human factors and ergonomics in aviation maintainability. Human factors. 62(1), 37–54 (2019)
Bisseret, A., Sebillotte, S., Falzon, P.: Techniques pratiques pour l’étude des activités expertes. Octarè (1999)
Bourmaud, G., Rétaux, X.: Rapports entre conception institutionnelle et conception dans I'usage. In: Proceedings of the 14th Conference on l'Interaction Homme-Machine, pp. 137–144 (2002)
Braun, V., Clarke, V.: Using thematic analysis in psychology. Qualitative Res. Psychol. 3(2), 77–101 (2006)
Bucciarelli, L.: An ethnographic perspective on engineering design. Design Stud. 9(3), 159–168 (1988)
Butterfield, L.D., Borgen, W.A., Amundson, N.E., Maglio, A.S.T.: Fifty years of the critical incident technique: 1954–2004 and beyond. Qualitative research 5(4), 475–497 (2005)
Chang, Y., Wang, Y.: Significant human risk factors in aircraft maintenance technicians. Saf. Sci. 48(1), 54–62 (2010)
Cru, D.: La prudence: des savoir-faire à la langue de métier. Clinique du travail, pp. 75–109 (2014)
De Terssac, G., Gaillard, I.: La sécurité en action. Toulouse: Octares (2009)
De Terssac, G., Mignard, J.: Les paradoxes de la sécurité. Le cas d’AZF. PUF (2011)
Falzon, P., Darses, F.: La conception collective: une approche de l’ergonomie cognitive. Coopération et conception, Octarès, 123–135 (1996).
Fournier, D., René, J.F., Duval, M., Garon, S., Fontaine, A., Chénard, J., Lefebvre, C.: La dynamique partenariale sur les pratiques des organismes communautaires dans le contexte de la réorganisation du réseau de la santé et des services sociaux. Nouvelles pratiques sociales 14(1), 111–131 (2001)
Gaillard, I.: État des connaissances sur le retour d’expérience industriel et ses facteurs socioculturels de réussite ou d’échec. Cahier de l’ICSI (2) (2005)
Hollnagel, E.: The ETTO principle: efficiency-thoroughness trade-off: why things that go right sometimes go wrong. Ashgate Publishing, Ltd. (2009)
Reason, J.: Human Error. Cambridge University PRESS (1990)
Saleh, J.H., Tikayat Ray, A., Zhang, K.S., Churchwell, J.S.: Maintenance and inspection as risk factors in helicopter accidents: Analysis and recommendations. PloS one 14(2) (2019)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Murie, C., Buchmann, W., Cuvelier, L., Barcellini, F., Bernard, F., Paquin, R. (2021). Acting in Safety from the Design to the Implementation of Helicopter Maintenance. In: Black, N.L., Neumann, W.P., Noy, I. (eds) Proceedings of the 21st Congress of the International Ergonomics Association (IEA 2021). IEA 2021. Lecture Notes in Networks and Systems, vol 222. Springer, Cham. https://doi.org/10.1007/978-3-030-74611-7_18
Download citation
DOI: https://doi.org/10.1007/978-3-030-74611-7_18
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-74610-0
Online ISBN: 978-3-030-74611-7
eBook Packages: EngineeringEngineering (R0)