Skip to main content
SpringerLink
Log in

Usability Study of Mobile Applications with Cognitive Load Resulting from Environmental Factors

  • Conference paper
  • First Online:
Book cover Intelligent Information and Database Systems (ACIIDS 2021)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 12672))

Included in the following conference series:

Abstract

The main goal of this work was to design and conduct usability tests of mobile applications, with particular emphasis on cognitive load. Not only was the cognitive load due to user interface design errors considered, but also the cognitive load due to external factors such as the real world. The study involved 12 participants, who were young adults, i.e. people aged 20–30 who regularly use mobile devices. The participants were randomly divided into two groups of 6 people. These groups independently carried out the scenario of activities using two different applications, in two different environments: laboratory and field. The collected results were statistically analysed in terms of task completion time, number of actions, number of errors and satisfaction with regard to net promoters score and system usability scale. The analysis of these features allowed to determine the relationship between the quality of the graphical user interface, the impact of the environmental factors and user satisfaction.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Leppink, J.: Cognitive load theory: practical implications and an important. J. Taibah Univ. Med. Sci. 12(5), 385–391 (2017). https://doi.org/10.1016/j.jtumed.2017.05.003

    Article  Google Scholar 

  2. de Jong, T.: Cognitive load theory, educational research, and instructional design: some food for thought. Instr. Sci. 38, 105–134 (2010). https://doi.org/10.1007/s11251-009-9110-0

    Article  Google Scholar 

  3. Bernacki, J., Błażejczyk, I., Indyka-Piasecka, A., Kopel, M., Kukla, E., Trawiński, B.: Responsive web design: testing usability of mobile web applications. In: Nguyen, N.T., Trawiński, B., Fujita, H., Hong, T.-P. (eds.) ACIIDS 2016. LNCS (LNAI), vol. 9621, pp. 257–269. Springer, Heidelberg (2016). https://doi.org/10.1007/978-3-662-49381-6_25

    Chapter  Google Scholar 

  4. Błażejczyk, I., Trawiński, B., Indyka-Piasecka, A., Kopel, M., Kukla, E., Bernacki, J.: Usability testing of a mobile friendly web conference service. In: Nguyen, N.-T., Manolopoulos, Y., Iliadis, L., Trawiński, B. (eds.) ICCCI 2016. LNCS (LNAI), vol. 9875, pp. 565–579. Springer, Cham (2016). https://doi.org/10.1007/978-3-319-45243-2_52

    Chapter  Google Scholar 

  5. Krzewińska, J., Indyka-Piasecka, A., Kopel, M., Kukla, E., Telec, Z., Trawiński, B.: Usability testing of a responsive web system for a school for disabled children. In: Nguyen, N.T., Hoang, D.H., Hong, T.-P., Pham, H., Trawiński, B. (eds.) ACIIDS 2018. LNCS (LNAI), vol. 10751, pp. 705–716. Springer, Cham (2018). https://doi.org/10.1007/978-3-319-75417-8_66

    Chapter  Google Scholar 

  6. Myka, J., Indyka-Piasecka, A., Telec, Z., Trawiński, B., Dac, H.C.: Comparative analysis of usability of data entry design patterns for mobile applications. In: Nguyen, N.T., Gaol, F.L., Hong, T.-P., Trawiński, B. (eds.) ACIIDS 2019. LNCS (LNAI), vol. 11431, pp. 737–750. Springer, Cham (2019). https://doi.org/10.1007/978-3-030-14799-0_63

    Chapter  Google Scholar 

  7. Waloszek, S., Zihisire Muke, P., Piwowarczyk, M., Telec, Z., Trawiński, B., Nguyen, L.T.T.: Usability study of data entry design patterns for mobile applications. In: Nguyen, N.T., Hoang, B.H., Huynh, C.P., Hwang, D., Trawiński, B., Vossen, G. (eds.) ICCCI 2020. LNCS (LNAI), vol. 12496, pp. 888–901. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-63007-2_70

    Chapter  Google Scholar 

  8. Weichbroth, P.: Usability of mobile applications: a systematic literature study. IEEE Access 8, 55563–55577 (2020). https://doi.org/10.1109/ACCESS.2020.2981892

    Article  Google Scholar 

  9. Bashirl, M.S., Farooq, A.: EUHSA: extending usability heuristics for smartphone application. IEEE Access 7, 100838–100859 (2019). https://doi.org/10.1109/ACCESS.2019.2923720

    Article  Google Scholar 

  10. Da Costa, R.P., Canedo, E.D., De Sousa, R.T., De Oliveira Albuquerque, R., Garcia Villalba, L.J.: Set of usability heuristics for quality assessment of mobile applications on smartphones. IEEE Access 7, 116145–116161 (2019). https://doi.org/10.1109/ACCESS.2019.2910778

    Article  Google Scholar 

  11. Harrison, R., Flood, D., Duce, D.: Usability of mobile applications: literature review and rationale for a new usability model. J. Interact. Sci. 1, 1 (2013). https://doi.org/10.1186/2194-0827-1-1

    Article  Google Scholar 

  12. Ejaz, A., Rahim, M., Khoja, S.A.: The effect of cognitive load on gesture acceptability of older adults in mobile application. In: 2019 IEEE 10th Annual Ubiquitous Computing, Electronics and Mobile Communication Conference, UEMCON 2019, pp. 0979–0986 (2019). https://doi.org/10.1109/UEMCON47517.2019.8992970

  13. Sunardi, Desak, G.F.P., Gintoro: List of most usability evaluation in mobile application: a systematic literature review. In: Proceedings of 2020 International Conference on Information Management and Technology, ICIMTech 2020, pp. 283–287 (2020). https://doi.org/10.1109/ICIMTech50083.2020.9211160

  14. Paas, F., van Merriënboer, J.J.G.: Instructional control of cognitive load in the training of complex cognitive tasks. Educ. Psychol. Rev. 6(4), 351–371 (1994). https://doi.org/10.1007/BF02213420

    Article  Google Scholar 

  15. Sun, G., Yao, S., Carretero, J.A.: A pilot study for investigating factors that affect cognitive load in the conceptual design process. In: Proceedings of the Human Factors and Ergonomics Society, pp. 180–184 (2015). https://doi.org/10.1177/1541931215591037

  16. Liang, Y., Liang, W., Qu, J., Yang, J.: Experimental study on EEG with different cognitive load. In: 2018 IEEE International Conference on Systems, Man, and Cybernetics, SMC 2018, pp. 4351–4356 (2019). https://doi.org/10.1109/SMC.2018.00735

  17. Ferreira, E., et al.: Assessing real-time cognitive load based on psycho-physiological measures for younger and older adults. In: IEEE Symposium on Computational Intelligence, Cognitive Algorithms, Mind, and Brain, Proceedings, pp. 39–48 (2014). https://doi.org/10.1109/CCMB.2014.7020692

  18. Fast Budget - Expense & Money Manager: https://play.google.com/store/apps/details?id=com.blodhgard.easybudget&hl=en&gl=US. Accessed 15 Jan 2021

  19. Family Budget: https://play.google.com/store/apps/details?id=pl.com.cierniak.android.familybudget&hl=en&gl=US. Accessed 15 Jan 2021

  20. Kaikkonen, A., Kekäläinen, A., Cankar, M., Kallio, T., Kankainen, A.: Usability testing of mobile applications: a comparison between laboratory and field testing. J. Usability Stud. 1(1), 4–16 (2005)

    Google Scholar 

  21. Alshehri, F., Freeman, M.: Methods for usability evaluations of mobile devices. In: Lamp, J.W. (eds.) 23rd Australian Conference on Information Systems, pp. 1–10. Deakin University, Geelong (2012)

    Google Scholar 

  22. Nielsen, J.: Why You Only Need to Test with 5 Users: https://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/. Accessed 15 Jan 2021

  23. Macefield, R.: How to specify the participant group size for usability studies: a practitioner’s guide. J. Usability Stud. 5(1), 34–45 (2009)

    Google Scholar 

  24. Faulkner, L.: Beyond the five-user assumption: benefits of increased sample sizes in usability testing. Behav. Res. Methods Instrum. Comput. 35(3), 379–383 (2003)

    Article  Google Scholar 

  25. Screen Recorder: https://play.google.com/store/apps/details?id=com.fragileheart.screenrecorder&hl=en_US&gl=US. Accessed 15 Jan 2021

  26. Net Promoter Score. A Comprehensive Introduction. https://www.genroe.com/net-promoter-score. Accessed 15 Jan 2021

  27. Pollack, B.L., Alexandrov, A.: Nomological validity of the net promoter index question. J. Serv. Mark. 27(1), 118–129 (2013). https://doi.org/10.1108/08876041311309243

    Article  Google Scholar 

  28. Sauro, J.: Measuring Usability with the System Usability Scale (SUS): https://measuringu.com/sus/. Accessed 15 Jan 2021

  29. Thomas, N.: How to Use the System Usability Scale (SUS) to Evaluate the Usability of Your Website: https://usabilitygeek.com/how-to-use-the-system-usability-scale-sus-to-evaluate-the-usability-of-your-website/. Accessed 15 Jan 2021

  30. Bangor, A., Kortum, P.T., Miller, J.T.: An empirical evaluation of the system usability scale. Int. J. Hum.-Comput. Interact. 24(6), 574–594 (2008)

    Article  Google Scholar 

  31. Brooke, J.: SUS: a retrospective. J. Usability Stud. 8(2), 29–40 (2013)

    Google Scholar 

  32. Wieckowska, B.: User Guide - PQStat. Downloaded from https://download.pqstat.pl/UserGuideGeo.pdf. Accessed 15 Jan 2021

Download references

Author information

Authors and Affiliations

  1. Faculty of Computer Science and Management, Wrocław University of Science and Technology, Wrocław, Poland

    Beata Karczewska, Elżbieta Kukla, Patient Zihisire Muke, Zbigniew Telec & Bogdan Trawiński

Authors
  1. Beata Karczewska
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Elżbieta Kukla
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Patient Zihisire Muke
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Zbigniew Telec
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Bogdan Trawiński
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Bogdan Trawiński .

Editor information

Editors and Affiliations

  1. Wrocław University of Science and Technology, Wrocław, Poland

    Ngoc Thanh Nguyen

  2. King Mongkut's Institute of Technology Ladkrabang, Bangkok, Thailand

    Suphamit Chittayasothorn

  3. Nanyang Technological University, Singapore, Singapore

    Dusit Niyato

  4. Wrocław University of Science and Technology, Wrocław, Poland

    Bogdan Trawiński

Rights and permissions

Reprints and permissions

Copyright information

© 2021 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Karczewska, B., Kukla, E., Muke, P.Z., Telec, Z., Trawiński, B. (2021). Usability Study of Mobile Applications with Cognitive Load Resulting from Environmental Factors. In: Nguyen, N.T., Chittayasothorn, S., Niyato, D., Trawiński, B. (eds) Intelligent Information and Database Systems. ACIIDS 2021. Lecture Notes in Computer Science(), vol 12672. Springer, Cham. https://doi.org/10.1007/978-3-030-73280-6_67

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-73280-6_67

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-73279-0

  • Online ISBN: 978-3-030-73280-6

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation