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Outlook and Summary of Managing Industrial Services

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Managing Industrial Services

Part of the book series: Management for Professionals ((MANAGPROF))

Abstract

Academia and industry practices have shed light on some domains of industrial service management more than on others. This book has expanded current understanding of two domains that were already in the spotlight: service strategy and service organization. Moreover, the book offers insight into the emerging domains of service innovation, service sales, service operations, and CRM. Each domain discussed offers avenues for further substantiation, as outlined in this chapter. This chapter concludes by synthesizing the research- and practice-based insights developed throughout the book and offers guidelines for professionalizing industrial service management.

Wars may be fought with weapons, but they are won by men.

General George S. Patton

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Correspondence to Philipp Osterrieder .

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Osterrieder, P., Friedli, T. (2021). Outlook and Summary of Managing Industrial Services. In: Friedli, T., Osterrieder, P., Classen, M. (eds) Managing Industrial Services. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-030-72728-4_10

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