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Use of Bots to Support Management Software Development and Streamline Client/Producer Communication in the 5.0 Industry

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Trends and Applications in Information Systems and Technologies (WorldCIST 2021)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1367))

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Abstract

Bots built on management software platforms are a new tool to improve daily communication between users of the same application. Its use shows advantages thanks to the possibility of automating the process of communication, production and distribution of products in general, and even to follow live events or news information that is published through the respective modules of the management systems. Gradually, companies are adapting their strategies to the use of these tools and process automation. This research presents the results of a discussion group with forty-six professionals in the software developer, which aims to analyze the bot phenomenon in Ecuador. The initial results reveal that software development and the industry are in a stage of adoption of this technology, although the first success stories can already be seen. The discussion group was formed taking into account the experience in the area of software development and the practice in the implementation of bots.

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Author information

Authors and Affiliations

  1. Universidad Politécnica Salesiana, UPS, 170146, Quito, Ecuador

    Gustavo Caiza

  2. Universidad Técnica de Ambato, UTA, 180103, Ambato, Ecuador

    Fernando Ibarra-Torres, Marcelo V. Garcia & Valeria Barona-Pico

Authors
  1. Gustavo Caiza
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  2. Fernando Ibarra-Torres
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  3. Marcelo V. Garcia
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  4. Valeria Barona-Pico
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Corresponding author

Correspondence to Fernando Ibarra-Torres .

Editor information

Editors and Affiliations

  1. ISEG, University of Lisbon, LISBOA, Portugal

    Álvaro Rocha

  2. College of Engineering, The Ohio State University, Columbus, OH, USA

    Hojjat Adeli

  3. Institute of Data Science and Digital Te, Vilnius University, Vilnius, Lithuania

    Gintautas Dzemyda

  4. DCT, Universidade Portucalense, Porto, Portugal

    Fernando Moreira

  5. Department of Information Sciences, University of Sheffield, Lisboa, Portugal

    Ana Maria Ramalho Correia

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Caiza, G., Ibarra-Torres, F., Garcia, M.V., Barona-Pico, V. (2021). Use of Bots to Support Management Software Development and Streamline Client/Producer Communication in the 5.0 Industry. In: Rocha, Á., Adeli, H., Dzemyda, G., Moreira, F., Ramalho Correia, A.M. (eds) Trends and Applications in Information Systems and Technologies . WorldCIST 2021. Advances in Intelligent Systems and Computing, vol 1367. Springer, Cham. https://doi.org/10.1007/978-3-030-72660-7_39

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