Skip to main content
SpringerLink
Log in

HWID Research

  • Chapter
  • First Online:
Human Work Interaction Design

Part of the book series: Human–Computer Interaction Series ((HCIS))

  • 566 Accesses

Abstract

This chapter provides guidance for academic researchers on how to study socio-technical relations and perform socio-technical HCI theorizing with the HWID platform. Most importantly, the chapter presents the tool of ‘theorizing workshops’ and gives detailed instructions and examples of how to run such workshops with researchers, students, and practitioners. Furthermore, the chapter introduces the notion of HWID templates for digital analysis of qualitative data and provides example of rich design case data files that weave work analysis and interaction design together, based on these HWID templates. For the quantitatively inclined researchers, the chapter proposes a way to do HWID-based formative structural equation modeling of data from socio-technical HCI design cases. This how-to chapter ends with a proposal for a work plan for using the HWID platform in a socio-technical HCI project on the size of a master thesis or a Ph.D. project.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Notes

  1. 1.

    In fact, that psychological IT constructs may be neither reflective nor formative, but networks (Schmittmann et al., 2013) were a point made about user experience by Bruno latour in a CHI keynote 2013 in Paris (https://www.youtube.com/watch?y=VDr2qBVIQjI).

References

  • Abdelnour-Nocera, J., Barricelli, B. R., Lopes, A., Campos, P., & Clemmensen, T. (2015a). Human work interaction design : Work analysis and interaction design methods for pervasive and smart workplaces : 4th IFIP 13.6 Working Conference, HWID 2015, London, UK, June 25–26, 2015, Revised selected papers (J. Abdelnour Nocera, B. R. Barricelli, A. Lopes, P. Campos, & T. Clemmensen, Eds.). https://doi.org/10.1007/978-3-319-27048-7.

  • Abdelnour-Nocera, J., Oussena, S., & Burns, C. (2015b). Human work interaction design of the smart university. https://doi.org/10.1007/978-3-319-27048-7_9.

  • Ågerfalk, P. J., & Wiberg, M. (2018). Pragmatizing the normative artifact: Design science research in Scandinavia and beyond. Communications of the Association for Information Systems, 43(1), 4.

    Google Scholar 

  • Bardzell, J., & Bardzell, S. (2013). What is “critical” about critical design? In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 3297–3306).

    Google Scholar 

  • Barricelli, B. R., Roto, V., Clemmensen, T., Campos, P., Lopes, A., Gonçalves, F., & Abdelnour-Nocera, J. (2019). Human Work Interaction Design. Designing Engaging Automation: 5th IFIP WG 13.6 Working Conference, HWID 2018, Espoo, Finland, August 20–21, 2018, Revised Selected Papers (Vol. 544). Springer.

    Google Scholar 

  • Barricelli, B. R., Valtolina, S., Gadia, D., Marzullo, M., Piazzi, C., & Garzulino, A. (2015). Participatory action design research in archaeological context. https://doi.org/10.1007/978-3-319-27048-7_14.

  • Björndal, P., Eriksson, E., & Artman, H. (2015). From transactions to relationships: making sense of user-centered perspectives in large technology-intensive companies. https://doi.org/10.1007/978-3-319-27048-7_8.

  • Borsboom, D., Mellenbergh, G. J., & Van Heerden, J. (2003). The theoretical status of latent variables. Psychological Review, 110(2), 203.

    Article  Google Scholar 

  • Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101.

    Article  Google Scholar 

  • Brooke, J. (1996). SUS: A “quick and dirty” usability scale. In P. W. Jordan, B. Thomas, B. A. Weerdmeester, & A. L. McClelland (Eds.), Usability evaluation in industry (p. 189). https://doi.org/10.1201/9781498710411.

  • Brooke, J. (2013). SUS: A retrospective. Journal of Usability Studies, 8(2), 29–40.

    Google Scholar 

  • Cajander, Å., Larusdottir, M., Eriksson, E., & Nauwerck, G. (2015). Contextual personas as a method for understanding digital work environments. IFIP Advances in Information and Communication Technology, 468, 141–152. https://doi.org/10.1007/978-3-319-27048-7_10.

  • Campos, P., Clemmensen, T., Abdelnour Nocera, J., Katre, D., Lopes, A., & Ørngreen, R. (2012). Human Work Interaction Design. Work Analysis and HCI Third IFIP 13.6 Working Conference, HWID 2012, Copenhagen, Denmark, December 5–6, 2012, Revised Selected Papers. Springer, Berlin, Heidelberg.

    Google Scholar 

  • Chen, N.-C., Drouhard, M., Kocielnik, R., Suh, J., & Aragon, C. R. (2018). Using machine learning to support qualitative coding in social science: Shifting the focus to ambiguity. ACM Transaction on Interactive Intelligent Systems, 8(2). https://doi.org/10.1145/3185515.

  • Christensen, A. P., Cotter, K. N., & Silvia, P. J. (2019). Reopening openness to experience: A network analysis of four openness to experience inventories. Journal of Personality Assessment, 101(6), 574–588.

    Article  Google Scholar 

  • Churchill, E. F. (2017). Planning time: HCI’s project-management challenges. Interactions, 24(5), 20–21.

    Article  Google Scholar 

  • Clemmensen, T. (2011a). A Human Work Interaction Design (HWID) case study in e-government and public information systems. International Journal of Public Information Systems, 7(3).

    Google Scholar 

  • Clemmensen, T. (2011b). Designing a simple folder structure for a complex domain. Human Technology: An Interdisciplinary Journal on Humans in ICT Environments.

    Google Scholar 

  • Clemmensen, T., Campos, P., Orngreen, R., Mark-Pejtersen, A., & Wong, W. (2006). Human work interaction design: Designing for human work. Springer Science+Business Media.

    Google Scholar 

  • Clemmensen, T., Kaptelinin, V., & Nardi, B. (2016). Making HCI theory work: An analysis of the use of activity theory in HCI research. Behaviour & Information Technology, 35(8), 608–627. https://doi.org/10.1080/0144929X.2016.1175507

    Article  Google Scholar 

  • Clemmensen, T., & Katre, D. (2018). Adapting e-gov usability: evaluation to cultural contexts. In Buie, E. & Murray, D. (Eds.), Usability in government systems: user experience design for citizens and public servants (pp. 331–344). Waltham: Elsevier. (Clemmensen, T. & Katre, D. 2012).

    Google Scholar 

  • Collins, C. S., & Stockton, C. M. (2018). The central role of theory in qualitative research. International Journal of Qualitative Methods, 17(1), 1609406918797475.

    Article  Google Scholar 

  • Coltman, T., Devinney, T. M., Midgley, D. F., & Venaik, S. (2008). Formative versus reflective measurement models: Two applications of formative measurement. Journal of Business Research, 61(12), 1250–1262.

    Article  Google Scholar 

  • Costantini, G., Epskamp, S., Borsboom, D., Perugini, M., Mõttus, R., Waldorp, L. J., & Cramer, A. O. J. (2015). State of the aRt personality research: A tutorial on network analysis of personality data in R. Journal of Research in Personality, 54, 13–29. https://doi.org/10.1016/j.jrp.2014.07.003.

  • Currier, B. D., Mirza, R., & Downing, J. (2017). They think all of this is new: Leveraging librarians’ project management skills for the digital humanities. College & Undergraduate Libraries, 24(2–4), 270–289.

    Article  Google Scholar 

  • Fried, E. I., Epskamp, S., Nesse, R. M., Tuerlinckx, F., & Borsboom, D. (2016). What are’good’depression symptoms? Comparing the centrality of DSM and non-DSM symptoms of depression in a network analysis. Journal of Affective Disorders, 189, 314–320.

    Article  Google Scholar 

  • Gattol, V., Bobeth, J., Röderer, K., Egger, S., Regal, G., Lehner, U., Tscheligi, M. (2015). From bottom-up insights to feature ideas: A case study into the office environments of older knowledge workers. https://doi.org/10.1007/978-3-319-27048-7_6.

  • Gentles, S. J., Charles, C., Ploeg, J., & Ann McKibbon, K. (2015). Sampling in qualitative research: Insights from an overview of the methods literature. Qualitative Report, 20(11), 1772–1789.

    Google Scholar 

  • Geraldi, J., & Lechler, T. (2012). Gantt charts revisited: A critical analysis of its roots and implications to the management of projects today. International Journal of Managing Projects in Business, 5(4), 578–594.

    Article  Google Scholar 

  • Glaser, B., & Strauss, A. (1967). The discovery of grounded theory Aldine Publishing Company. NY: Hawthorne.

    Google Scholar 

  • Gonçalves, F., Campos, P., & Clemmensen, T. (2015). Human work interaction design: An overview. IFIP Advances in Information and Communication Technology, 468, 3–19. https://doi.org/10.1007/978-3-319-27048-7_1.

  • Gross, T. (2013). Supporting effortless coordination: 25 years of awareness research. Computer Supported Cooperative Work (CSCW), 22(4), 425–474. https://doi.org/10.1007/s10606-013-9190-x.

  • Hair, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). Retrieved from https://uk.sagepub.com/en-gb/eur/a-primer-on-partial-least-squares-structural-equation-modeling-pls-sem/book244583.

  • Hartson, H. R., & Hix, D. (1989). Human-computer interface development: Concepts and systems for its management. ACM Computing Surveys (CSUR), 21(1), 5–92.

    Article  Google Scholar 

  • Hassenzahl, M. (2010). Experience design: Technology for all the right reasons. Synthesis Lectures on Human-Centered Informatics, 3(1), 1–95.

    Article  Google Scholar 

  • Hassenzahl, M., Burmester, M., & Koller, F. (2003). AttrakDiff: Ein Fragebogen zur Messung wahrgenommener hedonischer und pragmatischer Qualität. In G. Szwillus & J. Ziegler (Eds.), Mensch & Computer 2003: Interaktion in Bewegung (pp. 187–196). https://doi.org/10.1007/978-3-322-80058-9_19.

  • Ianeva, M., Faure, S., Theveniot, J., Ribeyron, F., Crossan, C., Cordon, G., Gartiser, C. (2015). Pervasive technologies for smart workplaces: A workplace efficiency solution for office design and building management from an occupier’s perspective. https://doi.org/10.1007/978-3-319-27048-7_5.

  • Katre, D., Orngreen, R., Yammiyavar, P., & Clemmensen, T. (2010). Human Work Interaction Design: Usability in Social, Cultural And Organizational Contexts: Second IFIP WG 13.6 Conference, HWID 2009, Pune, India, October 7–8, 2009, Revised Selected Papers: Preface. In IFIP Advances in Information and Communication Technology (Vol. 316). Springer.

    Google Scholar 

  • Krogh, P. G., Petersen, M. G., O’Hara, K., & Groenbaek, J. E. (2017). Sensitizing concepts for socio-spatial literacy in HCI.In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems (pp. 6449–6460).

    Google Scholar 

  • Kvale, S. (1996). InterViews: An introduction to qualitive research interviewing. Sage.

    Google Scholar 

  • Lockton, D., Brawley, L., Ulloa, M. A., Prindible, M., Forlano, L., Rygh, K., Fass, J., Herzog, K., & Nissen, B. (2019). Tangible thinking. In Proceedings of Relating Systems Thinking and Design RSD8 Symposium, 20.

    Google Scholar 

  • Lopes, A. G. (2015). The Work and Workplace Analysis in an Elderly Centre for Agility Improvement. https://doi.org/10.1007/978-3-319-27048-7_11

    Article  Google Scholar 

  • Markussen, T., & Knutz, E. (2013). The poetics of design fiction. In Proceedings of the 6th International Conference on Designing Pleasurable Products and Interfaces (pp. 231–240).

    Google Scholar 

  • Molka-Danielsen, J., Fominykh, M., Swapp, D., Steed, A. (2015). Designing a demonstrator virtual learning environment to teach the threshold concept of space syntax: Seeing from the user’s perspective. https://doi.org/10.1007/978-3-319-27048-7_13.

  • Muller, M. J., & Kogan, S. (2010). Grounded theory method in HCI and CSCW (pp. 1–46). Cambridge: IBM Center for Social Software.

    Google Scholar 

  • Ogbonnaya-Ogburu, I. F., Smith, A. D. R., To, A., & Toyama, K. (2020). Critical race theory for HCI. In Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (pp. 1–16).

    Google Scholar 

  • Ogonowski, C., Jakobi, T., Müller, C., & Hess, J. (2018). PRAXLABS: A sustainable framework for user-centered ICT development cultivating research experiences from Living Labs in the home. In V. Wulf, V. Pipek, D. Randall, M. Rohde, K. Schmidt, & G. Stevens (Eds.), Socio informatics–A practice-based perspective on the design and use of IT artefacts (pp. 319–360). Retrieved from https://pdfs.semanticscholar.org/d555/e232775aecdb186f9a72f40a8552894a3253.pdf.

  • Ørngreen, R. (2015). Reflections on design-based research. https://doi.org/10.1007/978-3-319-27048-7_2.

  • Pedersen, R. U., & Clemmensen, T. (2013). A design science approach to interactive greenhouse climate control using lego mindstorms for sensor-intensive prototyping. IFIP Advances in Information and Communication Technology, 407, 73–89. https://doi.org/10.1007/978-3-642-41145-8_7.

  • Pidgeon, N. F., Turner, B. A., & Blockley, D. I. (1991). The use of grounded theory for conceptual analysis in knowledge elicitation. International Journal of Man-Machine Studies, 35(2), 151–173.

    Article  Google Scholar 

  • Quercioli, M. S., Amaldi, P. (2015). A multi-perspective view on human-automation interactions in aviation. https://doi.org/10.1007/978-3-319-27048-7_12.

  • Reed, A. (2014). Managing an established digital humanities project: Principles and practices from the twentieth year of the William Blake archive. DHQ: Digital Humanities Quarterly, 8(1).

    Google Scholar 

  • Rietz, T., & Maedche, A. (2021). Cody: An AI-based system to semi-automate coding for qualitative research. In Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems (pp. 1–14).

    Google Scholar 

  • Robles, V. D. (2018). Visualizing certainty: What the cultural history of the gantt chart teaches technical and professional communicators about management. Technical Communication Quarterly, 27(4), 300–321.

    Article  Google Scholar 

  • Schmittmann, V. D., Cramer, A. O. J., Waldorp, L. J., Epskamp, S., Kievit, R. A., & Borsboom, D. (2013). Deconstructing the construct: A network perspective on psychological phenomena. New Ideas in Psychology, 31(1), 43–53.

    Article  Google Scholar 

  • Sengers, P., McCarthy, J., & Dourish, P. (2006). Reflective HCI: articulating an agenda for critical practice. In CHI’06 Extended Abstracts on Human Factors in Computing Systems (pp. 1683–1686).

    Google Scholar 

  • Smith, J. A., & Shinebourne, P. (2012). Interpretative phenomenological analysis. In H. Cooper, P. M. Camic, D. L. Long, A. T. Panter, D. Rindskopf, & K. J. Sher (Eds.), APA handbook of research methods in psychology, Vol. 2. Research designs: Quantitative, qualitative, neuropsychological, and biological (pp. 73–82). American Psychological Association. https://doi.org/10.1037/13620-005.

  • Sterling, B. (2009). Cover story design fiction. Interactions, 16(3), 20–24.

    Google Scholar 

  • Stolterman, E., & Croon Fors, A. (2008). Critical HCI research: A research position proposal. Design Philosophy Papers, 1.

    Google Scholar 

  • Strauss, A., & Corbin, J. (1994). Grounded theory methodology. Handbook of Qualitative Research, 17(1), 273–285.

    Google Scholar 

  • Väätäjä, H. (2015). Characterizing the context of use in mobile work. https://doi.org/10.1007/978-3-319-27048-7_7.

  • Wulf, V., Pipek, V., Randall, D., Rohde, M., Schmidt, K., & Stevens, G. (Eds.). (2018). Socio-informatics-A practice-based perspective on the design and use of IT artifacts. Oxford: Oxford University Press.

    Google Scholar 

  • Von Alan, R. H., March, S. T., Park, J., & Ram, S. (2004). Design science in information systems research. MIS Quarterly, 28(1), 75–105.

    Article  Google Scholar 

  • Waern, A., Rajkowska, P., Johansson, K. B., Bac, J., Spence, J., & Løvlie, A. S. (2020). Sensitizing scenarios: Sensitizing designer teams to theory. In Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (pp. 1–13).

    Google Scholar 

  • Weber, R. (2003). Editor’s comments. MIS quarterly (pp. iii–xii).

    Google Scholar 

  • Whitty, S. J. (2010). Project management artefacts and the emotions they evoke. International Journal of Managing Projects in Business.

    Google Scholar 

  • Wulf, V., Müller, C., Volkmar, P., Randall, D., Rohde, M., & Stevens, G. (2015). Practice-based computing: Empirically grounded conceptualizations derived from design case studies. In V. Wulf, K. Schmidt, & D. Randall (Eds.), Designing socially embedded technologies in the real-world (pp. 111–150). https://doi.org/10.1007/978-1-4471-6720-4_7.

  • Wurhofer, D., Fuchsberger, V., Meneweger, T., Moser, C., & Tscheligi, M. (2015). Insights from user experience research in the factory: What to consider in interaction design. In J. A. Nocera, B. Barricelli, A. Lopes, P. Campos, & T. Clemmensen (Eds.), HWID2015-Human Work Interaction Design. Work Analysis and Interaction Design Methods for Pervasive and Smart Workplaces. IFIP Advances in Information and Communication Technology (Vol. 468, pp. 39–56). https://doi.org/10.1007/978-3-319-27048-7_3.

Download references

Author information

Authors and Affiliations

  1. Department of Digitalization, Copenhagen Business School, Frederiksberg, Denmark

    Prof. Torkil Clemmensen

Authors
  1. Prof. Torkil Clemmensen
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Torkil Clemmensen .

Rights and permissions

Reprints and permissions

Copyright information

© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Clemmensen, T. (2021). HWID Research. In: Human Work Interaction Design. Human–Computer Interaction Series. Springer, Cham. https://doi.org/10.1007/978-3-030-71796-4_7

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-71796-4_7

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-71795-7

  • Online ISBN: 978-3-030-71796-4

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation