Skip to main content
SpringerLink
Log in

A Platform for Theorizing about Socio-Technical HCI Design

  • Chapter
  • First Online:
Human Work Interaction Design

Part of the book series: Human–Computer Interaction Series ((HCIS))

  • 590 Accesses

Abstract

Human Work Interaction Design (HWID) is a socio-technical HCI design approach. This introductory chapter presents HWID as a platform with five parts: context, human work, interaction design, relations between human work and interaction design, and theory and methodology. The platform is to be used for building locally valorized theory and action in the form of IT artefacts. The contexts for a HWID project can, for example, be a small- and medium-sized manufacturing company that suffers from problems with productivity and worker satisfaction related to the use of algorithms. Current knowledge about socio-technical HCI design approaches offers solutions to such design cases. This book focus on what HWID can offer to socio-technical HCI design researchers, practitioners, and policymakers.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Abdelnour-Nocera, J., Oussena, S., & Burns, C. (2015). Human Work Interaction Design of the Smart University. https://doi.org/10.1007/978-3-319-27048-7_9.

  • Alter, S. (2010). Designing and engineering for emergence: A challenge for HCI practice and research. AIS Transactions on Human-Computer Interaction, 2(4), 127–140.

    Google Scholar 

  • Barricelli, B. R., Roto, V., Clemmensen, T., Campos, P., Lopes, A., Gonçalves, F., & Abdelnour-Nocera, J. (2019). Human Work Interaction Design. Designing Engaging Automation: 5th IFIP WG 13.6 Working Conference, HWID 2018, Espoo, Finland, August 20–21, 2018, Revised Selected Papers (Vol. 544). Springer.

    Google Scholar 

  • Cajander, Å., Larusdottir, M., & Gulliksen, J. (2013). Existing but not explicit-the user perspective in scrum projects in practice. INTERACT, 762–779. Springer.

    Google Scholar 

  • Campos, P., Clemmensen, T., Abdelnour Nocera, J., Katre, D., Lopes, A., & Ørngreen, R. (2012). Human Work Interaction Design. Work Analysis and HCI Third IFIP 13.6 Working Conference, HWID 2012, Copenhagen, Denmark, December 5–6, 2012, Revised Selected Papers. Springer, Berlin, Heidelberg.

    Google Scholar 

  • Cherns, A. (1987). Principles of Sociotechnical Design Revisted. Human Relations, 40(3), 153–161. https://doi.org/10.1177/001872678704000303.

  • Clemmensen, T., Campos, P., Orngreen, R., Mark-Pejtersen, A., & Wong, W. (2006). Human work interaction design: Designing for human work. Springer Science + Business Media.

    Google Scholar 

  • Clemmensen, T., Kaptelinin, V., & Nardi, B. (2016). Making HCI theory work: An analysis of the use of activity theory in HCI research. Behaviour & Information Technology, 35(8), 608–627. https://doi.org/10.1080/0144929X.2016.1175507.

  • Clemmensen, T., Orngreen, R., & Pejtersen, A. M. (2005). Describing users in contexts: perspectives on human-work interaction design. Workshop Proceedings of Workshop 4, Held in Conjunction with the 10th IFIP TC13 International Conference on Human-Computer Interaction. INTERACT 2005, Rom, Italy., 5, 60. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.123.7265&rep=rep1&type=pdf.

  • Diefenbach, S., Lenz, E., & Hassenzahl, M. (2013). An Interaction vocabulary. Describing the How of Interaction. CHI ’13 Extended Abstracts on Human Factors in Computing Systems, 607–612. https://doi.org/10.1145/2468356.2468463.

  • Dourish, P. (2006). Implications for design. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 541–550.

    Google Scholar 

  • Görür, O., Rosman, B., Sivrikaya, F., & Albayrak, S. (2018). Social cobots: anticipatory decision-making for collaborative robots incorporating unexpected human behaviors. Proceedings of the 2018 ACM/IEEE International Conference on Human-Robot Interaction, pp. 398–406. ACM.

    Google Scholar 

  • Gregor, S. (2006). The nature of theory in information systems. MIS Quarterly, 611–642.

    Google Scholar 

  • Gross, T. (2013). Supporting Effortless Coordination: 25 Years of Awareness Research. Computer Supported Cooperative Work (CSCW), 22(4), 425–474. https://doi.org/10.1007/s10606-013-9190-x.

  • Harbich, S., & Hassenzahl, M. (2017). User experience in the work domain: A longitudinal field study. Interacting with Computers, 29(3), 306–324.

    Google Scholar 

  • Hassenzahl, M. (2010). Experience design: Technology for all the right reasons. Synthesis Lectures on Human-Centered Informatics, 3(1), 1–95.

    Google Scholar 

  • Hirschheim, R., & Klein, H. K. (1989). Four paradigms of information systems development. Communications of the ACM, 32(10), 1199–1216.

    Google Scholar 

  • Katre, D., Orngreen, R., Yammiyavar, P., & Clemmensen, T. (2010). Human Work Interaction Design: Usability in Social, Cultural and Organizational Contexts: Second IFIP WG 13.6 Conference, HWID 2009, Pune, India, October 7-8, 2009, Revised Selected Papers: Preface. In IFIP Advances in Information and Communication Technology (Vol. 316). Springer.

    Google Scholar 

  • Kragic, D., Gustafson, J., Karaoguz, H., Jensfelt, P., & Krug, R. (2017). Interactive, Collaborative Robots: Challenges and Opportunities. Retrieved from https://www.ijcai.org/proceedings/2018/0003.pdf.

  • Ludwig, T., Kotthaus, C., Stein, M., Pipek, V., & Wulf, V. (2018). Revive old discussions! socio-technical challenges for small and medium enterprises within industry 4.0. Proceedings of 16th European Conference on Computer-Supported Cooperative Work. https://doi.org/10.18420/ecscw2018_15.

  • Materna, Z., Kapinus, M., Beran, V., SmrĚ, P., Giuliani, M., Mirnig, N., … & Tscheligi, M. (2017). Using persona, scenario, and use case to develop a human-robot augmented reality collaborative workspace. Proceedings of the Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction, 201–202. ACM.

    Google Scholar 

  • Mucha, H., Büttner, S., & Röcker, C. (2016). Application areas for human-centered assistive systems. Human-Computer Interaction–Perspectives on Industry 4.0. Workshop at i-KNOW 2016 Graz, Austria, Oct 2016.

    Google Scholar 

  • Mumford, E. (2006). The story of socio-technical design: Reflections on its successes, failures and potential. Information Systems Journal, 16(4), 317–342. https://doi.org/10.1111/j.1365-2575.2006.00221.x.

  • Newman, W. (1994). Preliminary analysis of the products of HCl research, using pro forma abstracts. Conference on Human Factors in Computing Systems—Proceedings.

    Google Scholar 

  • Parker, S. K. (2014). Beyond motivation: Job and work design for development, health, ambidexterity, and more. Annual Review of Psychology, 65, 661–691.

    Google Scholar 

  • Rasmussen, J., Pejtersen, A. M., & Goodstein, L. P. (1994). Cognitive systems engineering.

    Google Scholar 

  • Rasmussen, J., & Vicente, K. J. (1990). Ecological interfaces: A technological imperative in high‐tech systems? International Journal of Human‐Computer Interaction, 2(2), 93–110.

    Google Scholar 

  • Rau, P.-L., Plocher, T., & Choong, Y.-Y. (2012). Cross-cultural design for IT products and services. CRC Press.

    Google Scholar 

  • Roto, V., Kaasinen, E., Heimonen, T., Karvonen, H., Jokinen, J. P. P., Mannonen, P., … & Koskinen, H. M. K. (2017). Utilizing Experience Goals in Design of Industrial Systems. Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI’17), 6993–7004. https://doi.org/10.1145/3025453.3025620.

  • Sanchez-Tamayo, N., & Wachs, J. P. (2018). Collaborative robots in surgical research: A low-cost adaptation. Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction, 231–232. ACM.

    Google Scholar 

  • Schulz, R. (2017). Collaborative robots learning spatial language for picking and placing objects on a table. Proceedings of the 5th International Conference on Human Agent Interaction, 329–333. ACM.

    Google Scholar 

  • Simonsen, J., & Robertson, T. (2012). Routledge international handbook of participatory design. Routledge.

    Google Scholar 

  • Stein, M. K., Wagner, E. L., Tierney, P., Newell, S., & Galliers, R. D. (2019). Datification and the Pursuit of Meaningfulness in Work. Journal of Management Studies. https://doi.org/10.1111/joms.12409.

  • Stevens, G., Rohde, M., Korn, M., Wulf, V., Pipek, V., Randall, D., & Schmidt, K. (2018). Grounded design. A research paradigm in practice-based computing. V. Wulf; V. Pipek; D. Randall; M. Rohde, 139–176.

    Google Scholar 

  • Volker Wulf, Pipek, V., Randall, D., Rohde, M., Schmidt, K., & Stevens, G. (Eds.). (2018). Socio-Informatics—A practice-based perspective on the design and use of IT artifacts. Oxford: Oxford University Press.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Digitalization, Copenhagen Business School, Frederiksberg, Denmark

    Prof. Torkil Clemmensen

Authors
  1. Prof. Torkil Clemmensen
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Torkil Clemmensen .

Rights and permissions

Reprints and permissions

Copyright information

© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Clemmensen, T. (2021). A Platform for Theorizing about Socio-Technical HCI Design. In: Human Work Interaction Design. Human–Computer Interaction Series. Springer, Cham. https://doi.org/10.1007/978-3-030-71796-4_1

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-71796-4_1

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-71795-7

  • Online ISBN: 978-3-030-71796-4

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation