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Optimizing Last Mile Delivering Through the Analysis of Shoppers’ Behaviour

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Decision Support Methods in Modern Transportation Systems and Networks

Abstract

E-business leads some changes in urban freight transport, due to an higher level of demand for goods and services, sport network. A key logistical problem of e-commerce is the delivery on the last step and is known as the problem of the last mile delivery (LMD). In this context, the chapter presents the results of a study carried out in Ukraine where e-shoppers (consumers) were interviewed. The dependences of the method of purchasing and receiving goods from customer socio-economic data have been pointed out. Then, the indications for defining solutions to optimize the deliveries in terms of transport operators, receivers and collectivity costs have been obtained.

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Correspondence to Olga Kunytska .

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Kunytska, O., Comi, A., Danchuk, V., Vakulenko, K., Yanishevskyi, S. (2021). Optimizing Last Mile Delivering Through the Analysis of Shoppers’ Behaviour. In: Sierpiński, G., Macioszek, E. (eds) Decision Support Methods in Modern Transportation Systems and Networks. Lecture Notes in Networks and Systems, vol 208. Springer, Cham. https://doi.org/10.1007/978-3-030-71771-1_9

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