Abstract
The increasing number of passenger flights in Europe might lead to an overflow of passengers service systems and long waiting times for the service time, and as a result of the decrease in the level of service. This paper focuses on issues related to the passenger flow in the arrival hall and in the document control areas at the destination airports, which is not widely depicted in the scientific works, but cannot be omitted in the management of airports, especially in the process of improving the airport capacity. This paper describes a method for categorizing passengers in the arrival area in terms of the Schengen Borders Code. In addition, it provides an overview of the possibilities of implementation of biometrical gates instead of traditional control desks operated by Border Guards. The article provides information about the possibility of using the simulation modeling method in that area of designing airport processes. The article is based on a case study of the document control process at the Wroclaw Airport.
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Czołgosz, N. (2021). Modeling the Document Control at the Airport. In: Kwasiborska, A., Skorupski, J., Yatskiv, I. (eds) Advances in Air Traffic Engineering. ATE 2020. Lecture Notes in Intelligent Transportation and Infrastructure. Springer, Cham. https://doi.org/10.1007/978-3-030-70924-2_2
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DOI: https://doi.org/10.1007/978-3-030-70924-2_2
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