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Human-Artificial Systems Collaboration in Service Innovation and Social Inclusion

Part of the Advances in Intelligent Systems and Computing book series (AISC,volume 1322)

Abstract

Human and Artificial intelligence (AI) collaborations have contributed to improve our daily lives. AI can be used to promote employment, social inclusion and service innovation. To improve social inclusion, the integration of foreign origin workers is crucial for economic growth. In Finland, the MALVA project 'preparing immigrants for working life' aims to develops Human-Artificial services that promote social inclusion and service innovation. One important goal of the project is to create a chatbot for companies and develop mobile guiding practices to enhance employment solutions for foreign origin workers. This work is in progress, the present article reports the initial development stages and literature review related to the collaboration of human and artificial intelligence systems (HAS). The paper contributes to the understanding of the AI-based chatbots and their use in the integration of skilled migrant workers to promote social inclusion and economic growth.

Keywords

  • AI
  • Human-artificial systems
  • Service innovation
  • Social inclusion

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Correspondence to Afnan Zafar .

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Zafar, A., Ahola, M. (2021). Human-Artificial Systems Collaboration in Service Innovation and Social Inclusion. In: Russo, D., Ahram, T., Karwowski, W., Di Bucchianico, G., Taiar, R. (eds) Intelligent Human Systems Integration 2021. IHSI 2021. Advances in Intelligent Systems and Computing, vol 1322. Springer, Cham. https://doi.org/10.1007/978-3-030-68017-6_78

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