Abstract
The recent advancements in artificial intelligence (AI) and digital transformation have led to a paradigm shift in the interact pattern of people with technology. With the adoption of artificial intelligence (AI) in all business processes, the biggest challenge being faced by organizations is the integration of artificial intelligence (AI) with emotional intelligence (EI). There is no denying the fact that as more and more technology is being involved, and it has become a two-way process. Human beings are trained to work with technology and the technology is taught to relate to people. An extensive secondary research is conducted to comprehend the digital transformations at workplace and explore the evolving concepts of AI and how will it connect with the emotions of the ‘Analog’ being applications. Through this paper, we will try to bring forth how artificial intelligence is being used as a support system to emotional intelligence and the emerging concept of emotion AI.
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Kaur, S., Sharma, R. (2021). Emotion AI: Integrating Emotional Intelligence with Artificial Intelligence in the Digital Workplace. In: Singh, P.K., Polkowski, Z., Tanwar, S., Pandey, S.K., Matei, G., Pirvu, D. (eds) Innovations in Information and Communication Technologies (IICT-2020). Advances in Science, Technology & Innovation. Springer, Cham. https://doi.org/10.1007/978-3-030-66218-9_39
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