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Innovations in Information and Communication Technologies (IICT-2020) pp 337–343Cite as

Emotion AI: Integrating Emotional Intelligence with Artificial Intelligence in the Digital Workplace

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Part of the book series: Advances in Science, Technology & Innovation ((ASTI))

Abstract

The recent advancements in artificial intelligence (AI) and digital transformation have led to a paradigm shift in the interact pattern of people with technology. With the adoption of artificial intelligence (AI) in all business processes, the biggest challenge being faced by organizations is the integration of artificial intelligence (AI) with emotional intelligence (EI). There is no denying the fact that as more and more technology is being involved, and it has become a two-way process. Human beings are trained to work with technology and the technology is taught to relate to people. An extensive secondary research is conducted to comprehend the digital transformations at workplace and explore the evolving concepts of AI and how will it connect with the emotions of the ‘Analog’ being applications. Through this paper, we will try to bring forth how artificial intelligence is being used as a support system to emotional intelligence and the emerging concept of emotion AI.

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Author information

Authors and Affiliations

  1. Amity University, Noida, Uttar Pradesh, India

    Simran Kaur & Richa Sharma

Authors
  1. Simran Kaur
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  2. Richa Sharma
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Corresponding author

Correspondence to Simran Kaur .

Editor information

Editors and Affiliations

  1. Department of Computer Science and Engineering, ABES Engineering College, Ghaziabad, India

    Pradeep Kumar Singh

  2. Wroclaw University of Economics, Jan Wyzykowski University in Polkowice, Polkowice, Poland

    Zdzislaw Polkowski

  3. Nirma University, Ahmedabad, Gujarat, India

    Sudeep Tanwar

  4. ITS Mohan Nagar, Ghaziabad, India

    Sunil Kumar Pandey

  5. Faculty of Economic Sciences, University of Craiova, Craiova, Romania

    Gheorghe Matei

  6. University of Pitesti, Pitesti, Romania

    Daniela Pirvu

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Kaur, S., Sharma, R. (2021). Emotion AI: Integrating Emotional Intelligence with Artificial Intelligence in the Digital Workplace. In: Singh, P.K., Polkowski, Z., Tanwar, S., Pandey, S.K., Matei, G., Pirvu, D. (eds) Innovations in Information and Communication Technologies (IICT-2020). Advances in Science, Technology & Innovation. Springer, Cham. https://doi.org/10.1007/978-3-030-66218-9_39

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