Abstract
The article deals with the issues of digital interaction of the state with citizens and organizations. The importance of digital support for solving various life situations is shown. A methodology that allows calculating the level of digital maturity of public services was presented. The article substantiates the importance of proactivity in the provision of public services and suggests networks of expert systems as a tool for implementing proactivity in this area. The authors introduce the basic concepts used in modelling expert systems and their networks and present the structure and operation scheme of a network of expert systems. The topology of the network of expert systems was designed to determine the category of the recipient and, accordingly, the public services that belong to this category, according to the life situation “Birth of a child”. The network of expert systems was tested using various forms of questionnaires. Based on the results of testing, positive results were obtained and the advantages of using networks of expert systems in comparison with a single multi-level expert system were described. The prospects for the development of expert systems networks and the possibility of their use for solving various tasks are considered.
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Potapova, A.V., Tibilova, G.S., Ovcharenko, A.V., Diachenko, N.V. (2021). Designing a Network of Expert Systems for Identifying Recipients of Public Services. In: Bylieva, D., Nordmann, A., Shipunova, O., Volkova, V. (eds) Knowledge in the Information Society. PCSF CSIS 2020 2020. Lecture Notes in Networks and Systems, vol 184. Springer, Cham. https://doi.org/10.1007/978-3-030-65857-1_14
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