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Mobile Wallet Continuance Adoption Intention: An Empirical Study in Cameroon

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Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation (TDIT 2020)

Part of the book series: IFIP Advances in Information and Communication Technology ((IFIPAICT,volume 618))

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Abstract

The mobile payment literature has grown significantly in recent years. It has the power to improve transaction agility, as it also provides financial inclusion of the people, especially in emerging economies. One of the primary modality is the mobile wallet (m-wallet). The literature concerning m-wallet is in its initial stage; most of the studies are concerning the adoption stage. In this study, we investigated the behavior intention of the users in continuance intention in Cameroon. We proposed a model in which satisfaction and perceived trust are antecedents of the continuance intention. We used the Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyze the proposed model. The results showed that the satisfaction exerts a strong influence on continuance intention, and perceived trust performs a mediation effect in the relationship between satisfaction and continuance intention.

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Author information

Authors and Affiliations

  1. TBS Business School, 31068, Toulouse, France

    Samuel Fosso Wamba

  2. Paulista University (UNIP), São Paulo, 04026002, Brazil

    Maciel M. Queiroz

Authors
  1. Samuel Fosso Wamba
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  2. Maciel M. Queiroz
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Correspondence to Samuel Fosso Wamba or Maciel M. Queiroz .

Editor information

Editors and Affiliations

  1. Indian Institute of Management Tiruchirappalli, Tiruchirappalli, India

    Sujeet K. Sharma

  2. Swansea University, Swansea, UK

    Yogesh K. Dwivedi

  3. Indian Institute of Management Nagpur, Nagpur, India

    Bhimaraya Metri

  4. University of Bradford, Bradford, UK

    Nripendra P. Rana

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Fosso Wamba, S., Queiroz, M.M. (2020). Mobile Wallet Continuance Adoption Intention: An Empirical Study in Cameroon. In: Sharma, S.K., Dwivedi, Y.K., Metri, B., Rana, N.P. (eds) Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation. TDIT 2020. IFIP Advances in Information and Communication Technology, vol 618. Springer, Cham. https://doi.org/10.1007/978-3-030-64861-9_8

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  • DOI: https://doi.org/10.1007/978-3-030-64861-9_8

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-64860-2

  • Online ISBN: 978-3-030-64861-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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