Abstract
The Internet of Things (IoT) continues to evolve amongst the recent technologies which has a huge growth potential in terms of deployments and usage. The revenues on IoT is already nearing three trillion US dollars by 2020 despite COVID turbulences and the peak scale is expected to be touched by 2022. Literature says there would be 50 billion+ devices consuming 2 Zettabytes of data bandwidth. While more research is ongoing on the technical coverage of IoT and its features, less attention is paid to the behavioral aspects about the perception and usage of the IoT services. This paper makes an empirical study towards the influence of Trust on the acceptance of IoT and the adoption of IoT Services, with an update on UTAUT model. With the survey from 100+ IoT users applied with SEM reveals the significance on the Trust on IoT Provider.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Sharma, S.K., Sharma, M.: Examining the role of trust and quality dimensions in the actual usage of mobile banking services: an empirical investigation. Int. J. Inf. Manage. 44, 65–75 (2019)
IDC: Worldwide Internet of Things (IoT) 2013–2020 Forecast, Billions of Things, Trillions of Dollars, Doc # 243661, October 2013
Asir, T.R.G., Anandaraj, W., Sivaranjani, K.N.: Internet of things and India’s readiness. In: International Conference on Computing Paradigms (ICCP2015), pp. 274–279, 24–25 July 2015
Ranasinghe, D.C., Harrison, M., Lopez, T.S., McFarlane, D.: Adding sense to the Internet of Things an architecture framework for smart objective systems. In: Conference on Pervasive Ubiquitous Computing 16, pp. 291–308 (2012)
Gao, L., Bai, X.: A unified perspective on the factors influencing consumer acceptance of internet of things technology. Asia Pac. J. Mark. Logistics 26(2), 211–231 (2014). http://doi.org/10.1108/APJML-06-2013-0061
Gubbi, J., Buyya, R., Marusic, S., Palaniswami, M.: Internet of Things (IoT): a vision, architectural elements, and future directions. Future Gener. Comput. Syst. 29(7), 1645–1660 (2013)
Alharbi, S.T.: Trust and acceptance of cloud computing: revised UTAUT model. In: 2014 International Conference on Computational Science and Computational Intelligence (CSCI), pp. 131–134. IEEE (2014)
Venkatesh, V., Davis, F.D.: A theoretical extension of the technology acceptance model:our longitudinal field studies. Manage. Sci. 46(2), 186–204 (2000)
Davis, F.D.: Perceived usefulness, perceived ease of use and user acceptance of information technology. MIS Q. 13(3), 319–340 (1989)
Marchewka, J.T., Liu, C., Kostiwa, K.: An application of the UTAUT model for understanding student perceptions using course management software. Commun. IIMA 7(2), 93 (2007)
Nippie. https://commons.wikimedia.org/w/index.php?curid=14457270
Venkatesh, V., Morris, M.G., Davis, G.B., Davis, F.D.: User acceptance of information technology: toward a unified view. MIS Q. 27(3), 425–478 (2003)
Weerakkody, V., El-Haddadeh, R., Al-Sobhi, F., Shareef, M.A., Dwivedi, Y.K.: Examining the influence of intermediaries in facilitating e-government adoption: an empirical investigation. Int. J. Inf. Manage. 33(5), 716–725 (2013)
Lian, J.W.: Critical factors for cloud based e-invoice service adoption in Taiwan: an empirical study. Int. J. Inf. Manage. 35(1), 98–109 (2015)
Wang, W.: Interactive decision aids for consumer decision making in e-commerce: the influence of perceived strategy restrictiveness. MIS Q. 293–320 (2009)
Al-Momani, A.M., Mahmoud, M.A., Ahmad, M.S.: Modeling the adoption of internet of things services: a conceptual framework. Int. J. Appl. Res. 2(5), 361–367 (2016)
Gao, L., Bai, X.: A unified perspective on the factors influencing consumer acceptance of internet of things technology. Asia Pac. J. Mark. Logistics 26(2), 211–231. http://doi.org/10.1108/APJML-06-2013-0061 (2014)
Acquity Group: The Internet of Things: the continuation of the internet, 8–9 (2014)
Alolayan, B.: Do i really have to accept smart fridges? an empirical study. In: ACHI 2014: The Seventh International Conference of Advances in Computer-Human Interactions, pp. 186–191 (2014). http://www.iaria.org/conferences2014/ACHI14.html
Evans, H.I.: Barriers to successful implementation of the internet of things in marketing strategy. Int. J. Inf. Commun. Technol. Res. 5(9) (2015)
Abu, F., Yunus, A.R., Jabar, J.: Modified of UTAUT theory in adoption of technology for Malaysia small medium enterprises (SMEs) in food industry. Aust. J. Basic Appl. Sci. 9(4), 104–109 (2015)
Kim, K.J., Shin, D.H.: An acceptance model for smart watches: implications for the adoption of future wearable technology. Internet Res. 25(4), 527–541 (2015)
Han, B., Andy, W.Y., Windsor, J.: User’s adoption of free third-party security apps. J. Comput. Inf. Syst. 54(3), 77–86 (2014)
Mayer, R.C., Davis, J.H., Schoorman, F.D.: An integrative model of organizational trust. Acad. Manage. Rev. 20(3), 709–734 (1995)
Alharbi, S.T.: Trust and acceptance of cloud computing: a revised UTAUT model. In: 2014 International Conference on Computational Science and Computational Intelligence (CSCI), vol. 2, pp. 131–134. IEEE (2014)
Sharma, S.K., Al-Badi, A.H., Govindaluri, S.M., Al-Kharusi, M.H.: Predicting motivators of cloud computing adoption: a developing country perspective. Comput. Hum. Behav. 62 (2016). https://doi.org/10.1016/j.chb.2016.03.073
Hair Jr, J.F., Black, W.C., Babin, B.J., Anderson, R.E.: Multivariate Data Analysis – A Global perspective. 7th ed. (2014)
Roca, J., Jose, J.: The Importance of Perceived Trust, Security and Privacy in Online Trading Systems, Information Management and Computer Security, vol. 17, pp 96–113. Emerald Group Publishing Limited, Bingley (2009)
https://www.financialexpress.com/brandwagon/airtel-targets-zero-questions-with-newcampaign/1996084/
Dwivedi, Y.K., Rana, N.P., Janssen, M., Lal, B., Williams, M.D., Clement, M.: An empirical validation of a unified model of electronic government adoption (UMEGA). Gov. Inf. Q. 34(2), 211–230 (2017)
Queiroz, M.M., Wamba, S.F., De Bourmont, M., Telles, R.: Blockchain adoption in operations and supply chain management: empirical evidence from an emerging economy. Int. J. Prod. Res. (2020)
Asia Video Industry Association, 21 September 2020. https://advanced-television.com/2020/09/21/avia-covid-speeds-up-indias-move-to-digital-tv/
TBR Research. https://bit.ly/2USKLMK
Acknowledgement
We would like to thank Nokia, College of Engineering Guindy, for giving us such an opportunity to carry out this research work and for providing us the requisite resources and infrastructure for carrying out the research. Special thanks to Mr. Madhu Kumar Krishnan, Mr. Dinesh Birlasekaran, Mr. Wilson Anandaraj from Nokia for being a mentor towards the research on IoT and my friend Mr. Kirubaharan from College of Engineering Guindy, for his valuable review comments.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 IFIP International Federation for Information Processing
About this paper
Cite this paper
Asir, R.G., Manohar, H.L. (2020). Contribution of Trust Factor Towards IOT Diffusion – An Empirical Study Using Acceptance Model. In: Sharma, S.K., Dwivedi, Y.K., Metri, B., Rana, N.P. (eds) Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation. TDIT 2020. IFIP Advances in Information and Communication Technology, vol 617. Springer, Cham. https://doi.org/10.1007/978-3-030-64849-7_61
Download citation
DOI: https://doi.org/10.1007/978-3-030-64849-7_61
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-64848-0
Online ISBN: 978-3-030-64849-7
eBook Packages: Computer ScienceComputer Science (R0)