Abstract
This work investigated how to combine mobile cloud computing, video conferencing and user interface design principles to promote the effectiveness and the ease of using online healthcare appointment platforms. The Jitsi Meet video conference technology was selected from amongst 27 competing systems based on efficiency and security criteria. This platform was used as the foundation on which we designed, developed and evaluated of our video conferencing system specifically designed for improving doctor-patient interaction and experiences. Nine doctor-patient functions were developed in order to facilitate efficient and effective online healthcare appointments, such as providing the doctor with the ability to collect specific video and images and full integration with existing Electronic Medical Records (EMR). The effectiveness and usability of our system were evaluated by 36 participants–31 laypersons acting as patients and doctors, and 5 actual healthcare professionals. The mean System Usability Scale (SUS) usability score was 76 (high) indicating an overall positive UI design and effective system.
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Notes
- 1.
SUS positive rated items: Item I1: “I think that I would like to use this system frequently” Item I3: “I thought the system was easy to use”, Item I5: “I found the various functions in this system were well integrated”, Item I7 “I would imagine that most people would learn to use this system very quickly”, Item I9: “I felt very confident using the system”
- 2.
SUS negative rated items: Item I2: “I found the system unnecessarily complex”, Item I4: “I think that I would need the support of a technical person to be able to use this system”, Item I6: “I thought there was too much inconsistency in this system”, Item I8 “I found the system very cumbersome to use”, Item I10: “I needed to learn a lot of things before I could get going with this system”.
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Acknowledgments
We gratefully acknowledge the Natural Science and Engineering Research Council of Canada (NSERC: nserc-crsng.gc.ca) for providing the funds to conduct this research. We also wish to thank our industry partner mHealth Solutions for their continued support and enthusiasm on this project.
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Mahmoud, E.S., Sykes, E.R., Eram, B., Schwenger, S., Poulin, J., Cheers, M. (2021). Towards Better Remote Healthcare Experiences: An mHealth Video Conferencing System for Improving Healthcare Outcomes. In: Arai, K., Kapoor, S., Bhatia, R. (eds) Proceedings of the Future Technologies Conference (FTC) 2020, Volume 3. FTC 2020. Advances in Intelligent Systems and Computing, vol 1290. Springer, Cham. https://doi.org/10.1007/978-3-030-63092-8_12
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