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Using the Ethical OS Toolkit to Mitigate the Risk of Unintended Consequences

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HCI International 2020 – Late Breaking Posters (HCII 2020)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1293))

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Abstract

Ethical considerations relating to the use of participants’ data are well-established within User Experience (UX) practices. Similarly, there is evidence of a wide understanding of what dark UX patterns are and why these violate ethical principles set out by computing codes such as the ACM Code of Ethics and Professional Conduct. However, frameworks for practitioners to reflect on the possible unintended consequences of their work are less well represented.

This paper reports on a pilot case study in which the Ethical Operating System (Ethical OS) framework was employed to bring these considerations systematically into UX work. Findings from this pilot study indicate that the use of the Ethical OS Toolkit can reveal potential unintended consequences of UX work that may not have surfaced otherwise, or that would have been recognised much later in the product’s lifecycle. The work is presented as both a means of embedding the toolkit into future practitioners’ education and its potential for supporting practitioners in their practice.

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Correspondence to Mariana Lilley .

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Lilley, M., Currie, A., Pyper, A., Attwood, S. (2020). Using the Ethical OS Toolkit to Mitigate the Risk of Unintended Consequences. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2020 – Late Breaking Posters. HCII 2020. Communications in Computer and Information Science, vol 1293. Springer, Cham. https://doi.org/10.1007/978-3-030-60700-5_10

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  • DOI: https://doi.org/10.1007/978-3-030-60700-5_10

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-60699-2

  • Online ISBN: 978-3-030-60700-5

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